Capacity Strategy Manager

C.H. Robinson • Grandview Heights, OH

8d

About The Position

C.H. Robinson is hiring a Capacity Strategy Manager to design scalable capacity solutions for strategic and committed freight. The role partners with commercial, carrier, and internal teams to develop procurement strategies aligned with customer expectations and changing market conditions. The manager guides award planning, assesses performance health, and refines capacity approaches to support consistent, compliant, high-quality execution. This position also serves as a subject matter expert, using analytics to solve complex challenges, strengthen relationships, anticipate business needs, and identify growth opportunities.

The role leads capacity planning before and after awards, evaluates award health, supports operational execution, and works with customers and carriers on market dynamics, business needs, and opportunities. It may include booking freight as business needs dictate. The job description notes that the listed duties are not exhaustive and that other duties may be assigned.

Requirements

• High school diploma or GED equivalent.
• At least three years of 3PL capacity or carrier account management experience.

Nice To Haves

• Bachelor's degree from an accredited college or university.
• Previous experience creating strategic procurement solutions.
• Excellent verbal and written communication skills, with the ability to tailor messaging to the audience.
• Professional presence, strong influencing skills, and the ability to build effective relationships, primarily with mid- to senior-level leadership.
• Ability to gather and interpret multiple data points, understand business conditions, draw conclusions, and formulate an effective course of action.
• Ability to make effective decisions of varying difficulty and complexity based on data, expertise, and circumstances.
• Ability to understand the daily or hourly freight landscape and prioritize effectively to ensure optimal coverage.

Responsibilities

• Serve as the capacity lead during pre-RFP planning and provide subject matter expertise on feasible solutions for business opportunities.
• Identify risks and collaborate with internal partners to resolve them.
• Perform post-award procurement planning and ensure awards are matched with appropriate capacity solutions and teams.
• Interpret carrier analytics and use market data, freight and pricing tools, and other resources to guide buying decisions within the aligned geography.
• Evaluate award health, monitor adherence to capacity procurement plans, and conduct monthly reviews against customer scorecards.
• Develop action plans to meet service metrics and continuously improve capacity strategy throughout the award lifecycle.
• Resolve day-to-day issues by identifying opportunities and problems, determining an appropriate course of action, and implementing solutions.
• Work with internal resources on shipment updates, problem resolution, and operational execution; book freight when business needs dictate.
• Build relationships and maintain regular communication with key stakeholders to support collaboration, effective solutions, and growth.
• Interact directly with customers and carriers to discuss market dynamics and trends, current and future business needs, recent wins and losses, and opportunities for additional business.
• Promote quality improvements, including booking automation, on-time performance, and hourly compliance within the aligned geography.
• Review on-time and compliance performance against customer expectations and ensure quality KPIs are met.
• Comply with internal trading rules.
• Perform other duties as assigned.

Benefits

• Three medical plans, including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account, including an employer contribution.
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability coverage.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off for U.S. salaried employees, with no accruals or caps.
• Paid Time Off for other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Career development, networking, and team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED