Capacity Sourcing Representative

Riverstone Logistics•Charlotte, NC

20h•Hybrid

About The Position

Riverstone Logistics (RLX) is a big and bulky supply chain powerhouse delivering seamless final mile, middle mile, warehousing, fulfillment, and storage solutions through a nationally integrated platform. Founded in 2017 by five partners who believed logistics could be built around something bigger than moving freight, we began with furniture delivery and grew into a nationwide provider serving complex supply chains across the United States. We are a purpose-driven company. We exist to use our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. That purpose shapes how we lead our teams, how we partner with our customers, and how we take ownership of every delivery. Our people, who we call Extra Milers, bring genuine integrity and care to every mile. If you lead well, communicate with clarity, and want your work to mean something, we want to meet you. If you’re looking for a place where people genuinely matter, you’ve found it. Role Overview Mission: To build and strengthen Riverstone’s carrier network by developing high-quality partnerships that enable reliable, scalable final mile and/or middle mile delivery. Core Objective: Drive carrier sourcing, onboarding, and retention by building strong relationships, ensuring operational alignment, and supporting consistent, high-performance execution across the network. Operating at the intersection of carrier development and operations, this role focuses on building long-term partnerships, negotiating effectively, and ensuring carriers are set up for success within the RLX network.

Requirements

1+ year of logistics experience in any brokerage, transportation, or supply chain role. Or equivalent work experience, education, or training.
Excellent communication skills
Demonstrated problem solving ability
Proficiency with Microsoft Office
Strong organizational and time management skills.

Nice To Haves

Relationship builder who can quickly establish trust with carrier partners.
Driven and competitive, with a strong sense of ownership over results.
Highly organized and able to manage multiple priorities across locations.
Communicate clearly and directly, holding both yourself and others accountable.
Proactive and persistent in sourcing and developing new carrier partnerships.
Thrive in fast-paced environments and are comfortable with travel and field engagement.
Solutions-oriented and focused on solving operational challenges in real time.
Negotiation Skills: Effectively communicates rates, expectations, and agreements with carriers
Operational Discipline: Ensures processes are followed and standards are maintained
Problem Solver: Identifies challenges and works quickly to resolve them
Communication Skills: Clear, direct, and professional in all interactions
Organizational Strength: Manages multiple workflows, locations, and priorities effectively
Perseverance: Relentless in sourcing, onboarding, and retaining quality carriers

Responsibilities

Establish, expand, and maintain relationships with carriers.
Secure capacity that strategically fits within RLX’s network of Customers.
Ensure every applicable customer load is covered with a vetted carrier within SLA or customer specific requirements.
Utilize RLX’s technology stack to make informed decisions on carrier selection, carrier rates, with customer service first in mind.
Navigate RLX’s TMS (Transportation Management Systems) and related tools to manage daily load operational tasks.
Manage the lifecycle of the shipment from Tendered Status through Billing Status.
Adhere to all RLX processes, procedures, and standards: Carrier selection, carrier tracking, max pay, carrier compliance standards, etc.
Serve as the carrier facing point of contact for all carrier-side issues and escalations, including service failures, accessorials, detentions, breakdowns, and any disruptions in transit.
Assist in the collection of PODs, invoices, and supporting documentation from assigned carriers to ensure timely and accurate billing.