Capacity Portfolio Representative - Full-time Roles starting Spring/Summer 2027
About The Position
The Capacity Portfolio Representative blends inside sales, account management, and operations to grow and manage a portfolio of carriers. The role builds relationships with trucking company owners, dispatchers, and drivers, matching available trucks with shipments at the right time and price while responding to customer supply-chain challenges and business needs. The position includes comprehensive onboarding, training, ongoing development, and a supportive team culture. The role is based on in-person collaboration four days per week, with remote work one day per week. Compensation includes a competitive base salary and the opportunity to earn monthly performance-based bonuses. The position offers opportunities for internal promotion in areas such as Sales, Global Forwarding, Operations, and Account Management.
Requirements
- High school diploma or GED equivalent.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Experience using the customer perspective to guide decisions and actions.
- Ability to persuade, motivate, influence, and negotiate with others.
- Strong decision-making, multitasking, communication, and interpersonal skills.
- Enjoyment of solutions-driven work using appropriate tools to evaluate options and make recommendations.
- Value for a diverse and inclusive work environment.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
- Learn carriers’ business goals, preferences, and capabilities to strengthen relationships and satisfaction.
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
- Use automated booking products, C.H. Robinson’s carrier website, and mobile apps to improve carrier satisfaction and efficiency.
- Support capacity procurement.
- Analyze freight-market trends, seasonality, and supply-demand factors to make pricing decisions.
- Use capacity analysis and internal costing tools to guide buying and negotiation strategies.
- Post, negotiate, and secure available capacity to meet customer needs.
- Address carrier issues promptly and implement effective solutions.
- Review and act on carrier feedback to improve service.
- Identify and recommend payment solutions suited to each carrier’s needs.
- Assist carriers with cash advances and resolve payable issues.
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
- Maintain accurate transit-load visibility and reinforce on-time pickup and delivery expectations.
- Identify root causes of issues and implement solutions to improve performance.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account, including employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps.
- Paid Time Off for other U.S. and Canadian employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
- Competitive base salary and opportunity to earn monthly performance-based bonuses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
