Capacity Portfolio Representative - Full-time Roles starting Spring/Summer 2027
About The Position
As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. You’ll work with trucking company owners, dispatchers, and drivers to match trucks with shipments at the right time and price, while helping address customers’ supply chain challenges and business needs. The role includes establishing carrier relationships, supporting capacity procurement, making informed pricing and negotiation decisions, providing carrier service and payment support, and coordinating operational execution with internal teams. C.H. Robinson provides onboarding, training, continuous development, and a supportive team culture. The position is hybrid, with in-office collaboration four days per week and remote work one day per week. Roles are expected to start in Spring/Summer 2027.
Requirements
- High School Diploma or GED equivalent.
Nice To Haves
- Bachelor’s degree from an accredited college or university.
- Value a diverse and inclusive work environment.
- Experience using customer perspective to guide decisions and actions.
- Ability to persuade, motivate, influence, and negotiate with others.
- Strong decision-making, multitasking, communication, and interpersonal skills.
- Enjoy solutions-driven work using appropriate tools to evaluate and make recommendations.
Responsibilities
- Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
- Learn carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction.
- Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them.
- Use automated booking products, C.H. Robinson’s carrier website, and mobile apps to improve carrier satisfaction and efficiency.
- Support capacity procurement.
- Analyze freight market trends, seasonality, and supply-demand factors to make pricing decisions.
- Use capacity analysis and internal costing tools to guide buying and negotiating strategies.
- Proactively post, negotiate, and secure available capacity to meet customer needs.
- Address carrier issues promptly, implement effective solutions, and act on carrier feedback to improve service.
- Identify and recommend payment solutions for carriers based on their needs.
- Assist carriers with cash advances and resolve payable issues.
- Collaborate with internal teams on shipment updates, problem resolution, and operational execution.
- Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations.
- Identify root causes of issues and implement solutions to enhance performance.
Benefits
- Competitive base salary with opportunities to earn monthly performance-based bonuses.
- Comprehensive onboarding, top-tier training, and continuous development.
- Three medical plans with prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account, including employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees; PTO for other U.S. and Canadian employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
