Capacity Portfolio Representative - Flatbed

C.H. Robinson•Sartell, MN

8d•Hybrid

About The Position

The Capacity Portfolio Representative position blends inside sales, account management, and operations to grow and manage a portfolio of carriers. The role's mission is to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price. This role is for individuals driven by creating connections, solving challenges, and exceeding customer expectations. The position offers the opportunity to sharpen sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships developed with carriers will fuel their success and the representative's own success. C.H. Robinson provides a dynamic and comprehensive onboarding program, top-tier training, continuous development, and a supportive team culture.

Requirements

High School Diploma or GED equivalent

Nice To Haves

Value a diverse and inclusive work environment
Hold a Bachelor’s degree from an accredited college or university
Have experience using customer perspective to guide decisions and actions
Can persuade, motivate, influence, and negotiate with others
Display strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendations

Responsibilities

Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Support Capacity Procurement
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Deliver Exceptional Customer Service
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Execute Process Efficiency
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development opportunities
Networking opportunities
Team-building opportunities