Capacity Management Scheduling Analyst
About The Position
Provides assistance in the design, build, validation, maintenance and support of scheduling templates for all outpatient departments. The role of the scheduling analyst is to recognize and support the templates and fundamentally understand the impact on appointment availability, provider productivity, and clinic workflow. Responsible for responding to ITSM ticket submissions in a timely manner and fully researching the request to ensure that it adheres to capacity management guidelines. Provides oversight of the electronic scheduling system including new system design and maintenance of supporting data and profiles. Provides expert technical support and education to internal and external customers. Collaborates with departmental staff to provide scheduling structure that meets the needs of the client and maximizes productivity. Designs and conducts operational studies, statistical analysis and evaluative techniques leading to improved efficiency and effectiveness of processes and systems. Performs special projects using ad hoc reporting to extract information. Provides feedback to organizational stakeholders on findings and recommends changes to management and departments for continuous improvement initiatives. Serves as a liaison for internal and external customers for product development, evaluates projects and assists in the development process to meet project needs.
Requirements
- High school Graduate or Equivalent Required.
- 3 years relevant experience
Responsibilities
- Masters advanced template functions and serves as subject matter expert on template build
- Understands appointment slot designations and visit types to meet business/clinical needs
- Designs and conducts operational studies/reports that support assigned area
- Serves as liaison with internal and external customers
- Performs area-specific support activities
- Coordinates schedule/template build with clinic leadership
- Performs in depth analysis of custom reports and makes recommendations to scheduling templates to optimize patient access and increase operational efficiency
- Input schedule/template build using the Cadence platform
- Reviews ITSM tickets and prioritizes requests based on urgency, coordinates work assignments with team members
- Notifies leadership when requested changes do not follow expected template build guidelines
- Work collaboratively with team members
- Participate in meetings
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- Long-term and Short-term Disability
- Retirement Savings
- Health Saving Plans
- Flexible Spending Accounts
- Certification and education support
- Generous Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
