Capacity Management Coordinator – Export Traffic Operations

MSC Mediterranean Shipping Company SA•Houston, TX

7d•Onsite

About The Position

This position is responsible for providing exceptional support to our clients regarding their import shipments. This role involves assisting clients with questions or issues related to their import shipments, ensuring top-notch customer service via phone or email. Additionally, maintaining accurate logs of all transactions in the company's systems is crucial for consistent and efficient support.

Requirements

Prior experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, administrative or clerical jobs
Ability to work under tight deadlines
English: advanced
Strong attention to details
Organized, efficient, and able to manage time effectively
Strong customer service mindset, focused, and responsive
People oriented, with ability to proactively identify clients’ requirement and understand their point of view
Ability to work under stress
Great team player
Adapt to learn new software
Knowledge of MS Dynamics
Knowledge of de-escalation techniques

Nice To Haves

Bachelor’s degree preferred or equivalent experience in similar role

Responsibilities

Ensures appropriate actions are taken to resolve customers’ problems and concerns. Uses all available tools to meet customer's needs in the first contact.
Answers phone calls and emails in a timely, professional, and effective manner.
Provides timely and accurate responses to all inquiries regarding transportation statues and updates. Observes corporate guidelines when addressing customer inquiries regarding shipments.
Reaches out to respective departments outside of Import Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary.
Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues.
Performs other duties, as assigned.

Benefits

Health Insurance
Dental & Vision Insurance
Life Insurance: one-time annual salary up to $50,000
Long Term Disability Insurance
Paid Parental Leave
Business Travel Insurance
Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Short Term Disability Insurance
401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match.
Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others.