Capacity and Performance Engineer

Luminare Health

5d • Remote

About The Position

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. Job Summary As a Performance and Capacity Engineer, you are a principal architect of our infrastructure’s stability and long-term scalability. Our mission is to drive operational excellence by maturing our proactive monitoring capabilities and integrating intelligent automation, allowing us to optimize performance and resolve incidents before they impact the business Leveraging a robust enterprise stack—including Dynatrace, Azure, Cisco, Commvault, IBM, SQL Server, and ServiceNow—you will ensure our systems are optimized and right-sized. Beyond operational excellence, you are a key strategist; you will own the 3-year Capacity and Enterprise Monitoring Roadmaps, translating long-term vision into tactical execution plans that support our growing enterprise.

Requirements

• Bachelors Degree and 2 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
• Experience in infrastructure performance management
• Experience in infrastructure capacity management
• Technical Proficiency: Expert-level knowledge of Dynatrace (SaaS or Managed), SQL Server administration/tuning, and ServiceNow (ITOM/ITSM).
• Infrastructure Breadth: Strong understanding of modern infrastructure (Virtualization, Cloud/Azure, Storage, and Networking)
• Infrastructure Automation
• Operations Management
• ITIL v3
• IT standards, procedures, policies
• Ability to simplify & standardize complex concepts / processes
• Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
• Oral & written communications
• Problem solving / analytical skills, tools and techniques
• Supplier management
• Ability to prioritize and make trade-off decisions
• Drive cross functional execution
• Adaptability and ability to introduce / manage change
• Teamwork and collaboration
• Organized and detail oriented
• Analytical and problem solving skills

Nice To Haves

• Bachelor’s Degree (Computer Science, MIS, or related degrees).
• ITIL foundations certified.
• Must have in depth knowledge and understanding of ITIL and ITSM best practices.

Responsibilities

• Own the 3-year Capacity and Enterprise Monitoring Roadmaps, translating long-term vision into tactical execution plans that support our growing enterprise.
• Drive operational excellence by maturing our proactive monitoring capabilities and integrating intelligent automation, allowing us to optimize performance and resolve incidents before they impact the business
• Ensure our systems are optimized and right-sized.

Benefits

• At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.
• From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees