Capability Manager

company • City of Utica, NY

1d • $79,068 - $142,322

About The Position

The Capability Manager drives business growth by identifying and addressing challenges and opportunities, developing and executing strategic plans, and leading cross-functional teams toward organizational objectives. The role builds and maintains strong stakeholder relationships, collaborates with teams on technical delivery, and promotes innovation and continuous improvement. It guides initiatives from concept through deployment and value realization, with measurable outcomes such as cost savings, operational efficiency gains, and risk reduction.

The position evaluates business processes and identifies opportunities for improvement through process improvement, automation, and AI-enabled solutions. It develops a prioritized initiative pipeline and strategic plans, serves as the business owner during delivery, and supports governance and post-deployment value realization. It also coordinates pilots, proofs of concept, experimentation, roadmap execution, and adoption activities.

The role supports the Lifetime Healthcare Companies’ mission and values, follows the Corporate Code of Conduct and privacy policies, and requires regular and reliable attendance. Other functions may be assigned by management.

Requirements

• Eleven years of relevant experience in business operations, process improvement, transformation, consulting, or a similar role; or a bachelor’s degree and five years of relevant experience in these areas.
• Experience supporting CRM, workflow, automation, AI, or digital transformation capabilities.
• Intermediate proficiency in business process improvement, stakeholder engagement, project delivery, and cross-functional collaboration.
• Intermediate proficiency in developing ROI models, analyzing benefits and payback, tracking performance, and supporting reporting needs.
• Demonstrated ability to analyze business needs, support technology-enabled solutions, drive adoption of new capabilities, and work effectively in healthcare or another regulated industry.
• Ability to work prolonged periods sitting and/or standing at a workstation and working on a computer.
• Ability to travel across the Health Plan service region for meetings and/or trainings as needed.

Nice To Haves

• Lean Six Sigma Green Belt or Black Belt certification, or an equivalent process-improvement credential.
• Experience leading or actively contributing to an Automation or AI Center of Excellence.
• Familiarity with GenAI business use cases, such as document intelligence, conversational AI, predictive workflows, or intelligent automation.
• Change management certification, such as Prosci or ACMP; strongly preferred.

Responsibilities

• Evaluate current-state business processes and identify opportunities to improve efficiency, customer experience, operational effectiveness, and business performance through process improvement, automation, and AI-enabled solutions.
• Build and maintain a prioritized initiative pipeline using business cases, impact assessments, ROI analysis, strategic alignment criteria, speed-to-value considerations, and risk assessments.
• Develop and execute strategic plans aligned to the initiative pipeline, including measurable outcomes, benefits quantification, cost and payback modeling, and risk mitigation strategies.
• Serve as the business owner throughout delivery by defining business requirements, supporting business readiness, coordinating project activities, managing milestones and dependencies, and ensuring deliverables align with stakeholder expectations.
• Support governance and value realization by monitoring, validating, and reporting post-deployment benefits; analyzing KPI and ROI data; and identifying trends, risks, and opportunities for continuous improvement.
• Collaborate with business units, technical teams, vendors, and cross-functional stakeholders to support transformational solution delivery, build alignment, and execute strategic initiatives.
• Support pilots, proofs of concept, experimentation, roadmap execution, and adoption by coordinating participants, gathering feedback, tracking outcomes, managing priorities and risks, and promoting capability education through coaching and success stories.
• Support the Lifetime Healthcare Companies’ mission and values, adhere to the Corporate Code of Conduct, and lead according to the Lifetime Way values and beliefs.
• Maintain high regard for member privacy in accordance with corporate privacy policies and procedures.
• Maintain regular and reliable attendance.
• Perform other functions as assigned by management.

Benefits

• Group health and/or dental insurance may be included in the total rewards package.
• Retirement plan may be included in the total rewards package.
• Wellness program may be included in the total rewards package.
• Paid time away from work may be included in the total rewards package.
• Paid holidays may be included in the total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior