Capability Manager

Excellus BCBS•De Witt, AR

1d•$79,068 - $142,322•Hybrid

About The Position

The Capability Manager is responsible for driving business growth by identifying and addressing challenges and opportunities, developing and executing strategic plans, and leading cross-functional teams to achieve organizational objectives. The role establishes and maintains strong relationships with key stakeholders, collaborating closely with teams for technical delivery, and drives a culture of innovation and continuous improvement. Guiding each initiative from concept through deployment and value realization, ensuring measurable outcomes such as cost savings, operational efficiency gains and risk reduction- delivering sustainable value and measurable outcomes.

Requirements

Eleven (11) years of relevant work experience in business operations, process improvement, transformation, consulting, or a similar role; or a bachelor’s degree and five (5) years of relevant work experience in business operations, process improvement, transformation, consulting, or a similar role.
Experience supporting CRM, workflow, automation, AI, or digital transformation capabilities.
Intermediate proficiency in business process improvement, stakeholder engagement, project delivery, and cross-functional collaboration.
Intermediate proficiency to develop ROI models, analyze benefits and payback, track performance, and support reporting needs.
Demonstrated ability to analyze business needs, support technology-enabled solutions, drive adoption of new capabilities, and work effectively in healthcare or another regulated industry.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification, or an equivalent process‑improvement credential preferred.
Experience leading or actively contributing to an Automation or AI Center of Excellence preferred.
Demonstrates familiarity with GenAI business use cases, such as document intelligence, conversational AI, predictive workflows, or intelligent automation preferred.
Change management certification (e.g., Prosci, ACMP) is strongly preferred.

Responsibilities

Evaluates current-state business processes and identifies opportunities to improve efficiency, customer experience, operational effectiveness, and business performance through process improvement, automation, and AI-enabled solutions.
Builds and maintains a prioritized initiative pipeline by developing business cases, impact assessments, ROI analysis, strategic alignment criteria, speed-to-value considerations, and risk assessments.
Develops and executes strategic plans aligned to the prioritized initiative pipeline, including measurable business outcomes, benefits quantification, cost and payback modeling, and risk mitigation strategies.
Serves as the business owner throughout delivery by defining business requirements, supporting business readiness, coordinating project activities, managing milestones and dependencies, and ensuring deliverables remain aligned to stakeholder expectations.
Supports governance and value realization by monitoring, validating, and reporting realized benefits post-deployment; analyzing KPI and ROI data; and identifying trends, risks, and opportunities for continuous improvement.
Collaborates with business units, technical teams, vendors, and cross-functional stakeholders to support delivery of transformational solutions, build alignment, and execute strategic initiatives.
Supports pilots, proofs of concept, experimentation, roadmap execution, and adoption activities by coordinating participants, gathering feedback, tracking outcomes, managing priorities and risks, and promoting capability education through coaching and success stories.
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.
Regular and reliable attendance is expected and required.
Performs other functions as assigned by management.