Capability Manager

UnitedHealth Group•Schaumburg, IL

23h•$91,700 - $163,700•Remote

About The Position

As a member of the Optum Rx Clinical Engagement Solutions team, the Capability Manager will play a key role in managing and optimizing member and provider communications across multiple channels. This role supports the strategic execution of omnichannel communications, ensuring compliance, operational excellence, and member/provider engagement. The ideal candidate will bring deep experience in the print communications industry and demonstrate a strong understanding of digital channels such as email, SMS, and automated voice. They must have the ability to manage multiple complex projects, collaborate across teams and vendors, and thrive in a fast-paced, results-oriented environment. We are looking for a highly motivated, roll-up-your-sleeves self-starter with a passion for communications and a drive to deliver impactful solutions. You will enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

5+ years of experience in omnichannel communication operations (email, SMS, print, etc.) or related project management
3+ years of experience in healthcare, PBM, or regulated industries
Intermediate level of proficiency with MS Excel, PowerPoint, Word, Outlook, and Teams
Ability to be flexible and work with ambiguity; self-starter
Ability to manage multiple projects and priorities in a dynamic environment

Nice To Haves

Experience managing financial requests and associated inputs (cost-benefits analysis, business case, etc.)
Strong background in print communications and production processes
Proficient in Adobe Acrobat Pro and InDesign
Familiarity with healthcare regulations (ex. CMS and State) and TCPA
Ability to solve complex problems and lead/facilitate meetings to achieve desired outcomes
Excellent presentation, time management, organizational, prioritization, and communication skills
Demonstrated success in vendor management and cross-functional collaboration

Responsibilities

Oversight and management of omnichannel communications for both member and provider audiences (mail, fax, SMS, email, IVR, direct EMR messaging)
Oversee daily monitoring and issue resolution across all communication channels
Manage the deployment of client-driven and regulatory communication updates across all supported channels
Partner with internal governance, legal, and compliance stakeholders to ensure all communications meet required standards and regulations
Partner with technology teams, supporting enhancements to communication capabilities and platform improvements
Manage relationships with multiple vendors to ensure quality, timeliness, and compliance