Capability Manager - Remote

UnitedHealth Group•Eden Prairie, MN

4h•$91,700 - $163,700•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Capability Manager role has accountability for working directly with Senior Leadership within Product, Operations and Technology to design, architect and implement programs/services across a clinical operation. The role will include the strategic management and leadership over work-stream(s) that will focus on the design and implementation of new program or product offerings. This role will assess clinical models for effectiveness and clinical quality and partner to design solutions to solve complex challenges. They will oversee and assess, design and implement all operational business requirements for technology and operational design. This role will also be involved in co-designing the criteria for predictive modeling or member identification in addition to evaluating, designing and implementing quality/performance evaluation for the agents.

Requirements

Experience serving as a strategic consultant to product, operational and technology matrix partners
Thrive in a fast-paced environment, with exceptional organizational skills and the ability to connect the dots on how their work impacts areas of business operations
Take initiative, are accountable and eager to solve complex problems, think innovatively and take on new challenges
Ability to be resilient, versatile and flexible
Experience development program artifacts, including but not limited to, project plan, status updates, budget, staffing analysis, financial assessments
Experience with data analytics and problem solving, including analyzing , monitoring and creating solutions
Experience holding individuals accountable and influencing without authority
Solid process improvement skills & experience
Proven presentation skills with ability to simplify and communicate complex data
Ability to organize and thrive in a fast-paced, matrixed environment
Excellent interpersonal and relationship building skills
Exceptional oral and written communication across varying audiences within a matrixed organization
3+ years of healthcare product and/or operations development, redesign or enhancement experience
3+ years of project management experience
Proven experience leading and managing change initiatives
Proficient with MS Office Suite: Excel, Word, PowerPoint, Outlook, Project and Visio

Nice To Haves

Project Management Certification
Agile experience

Responsibilities

Works directly with Senior Leadership within Product, Operations and Technology to design and implement programs/services across a clinical operation
Drive the deployment of programs within the operation and can expand to end-to-end oversight of the deployment
Strategically balance clinical & business priorities to make recommendations on the solution and timing of the implementation
Consults with Senior Leadership across business stakeholders to review and provide recommendations for future development
Develops and implements strategy for global communication, program artifacts and coordination of training for the new initiatives
Design and implement solutions leveraging fact-based rationale, incorporating applicable best practices with proven outcomes while supporting an agile business model
Drive successful change management and support adoption of innovation across the business
Program artifacts, including project plan, status updates, budget, staffing analysis, financial assessment, change management