CAP Case Manager

Healthkeeperz•Sylva, NC

13h•$41,600 - $45,000•Hybrid

About The Position

Healthkeeperz is seeking a compassionate and detail-oriented CAP Case Manager to join our team, providing essential case management services for the Community Alternatives Program (CAP) for Disabled Adults and Children. The CAP Case Manager plays a vital role in ensuring that participants receive the coordinated medical, social, and financial services they need to live safely and independently in their communities. As a CAP Case Manager, you will conduct comprehensive assessments, evaluate eligibility for CAP services, and develop individualized care plans tailored to each patient’s needs. You will collaborate with patients, families, and provider agencies to coordinate care and make informed referrals to appropriate community resources. This role includes ongoing monitoring and documentation of services, regular home visits and telephone check-ins, and evaluation of care effectiveness. The ideal candidate demonstrates strong clinical judgment, emotional intelligence, and an ability to build trust with patients and care providers alike. You will be responsible for maintaining complete and accurate documentation in accordance with agency and state CAP guidelines, including the use of the E-CAP system, reviewing In-Home Aide documentation, and supporting compliant billing practices. At Healthkeeperz, we are driven by our mission of caring for all people for the glory of God. If you are looking for meaningful work and a chance to make a direct impact on the lives of others, we invite you to apply for the CAP Case Manager position today.

Requirements

Working knowledge of basic social work principles, techniques, and practices and their application to specific casework, group work and community problems
Knowledge of governmental and private organizations and resources in the community
Strong organizational, communication, listening, and assessment skills
Ability to travel as needed to other office locations
Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
Bachelor’s degree in a non-human services field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long-term care, personal care, or related work experience and the completion of an NC Medicaid-certified training program within 90 calendar days; OR
An individual with a bachelor’s degree or who holds a nursing license as described above, without the number of years of experience, may be designated as an apprentice or a trainee and shall be hired to act in the role of case manager. The supervisor of the case manager shall provide direct supervision and approve all waiver workflow documentation and tasks.
Reliable internet access, proficiency in electronic documentation, and the ability to communicate effectively via phone and virtual platforms are essential.

Nice To Haves

Case management experience in the health or medical field directly related to home care, long-term care, or personal care

Responsibilities

Conduct initial screenings and assessments of patients and families.
Identify social service needs and connect patients to appropriate community resources.
Evaluate eligibility, needs, and support systems.
Develop and update individualized care plans that promote patient health and safety.
Educate patients and families on care plans and available service options.
Initiate referrals and provide counseling to support family and caregiver well-being.
Coordinate care with interdisciplinary team members and external providers.
Perform regular follow-ups through home visits and phone check-ins.
Monitor and document care effectiveness and adjust plans as needed.
Provide monthly case management and attend interagency conferences as appropriate.
Maintain accurate, timely records per agency policy and CAP guidelines.
Document patient status, changes in condition, and care outcomes.
Complete discharge summaries and ensure all documentation is current in E-CAP.
Review aide documentation, re-certifications, and billing codes for compliance.
Complete continuing education and state-mandated training.
Stay current with E-CAP system updates and CAP program requirements.
Collaborate with the CAP Director to establish and review annual professional goals.
Fulfill mandatory organizational training.