Cannabis Budtender - Full Time - Nights and Weekends

Bud•Worcester, MA

4d•Onsite

About The Position

The Budtender is a guest-facing, non-supervisory role focused on creating a welcoming, knowledgeable, hospitality-driven retail experience. The position involves helping guests navigate cannabis products, answering product questions, completing accurate and compliant transactions, and maintaining an organized and inviting store environment. Budtenders are responsible for verifying information, maintaining transaction accuracy, protecting cannabis products and cash, and following Company procedures and applicable cannabis regulations. They continually build product knowledge and adapt to changes in technology, systems, and the cannabis industry. The role also supports store operations, order fulfillment, inventory-related tasks, and teamwork. Budtenders use Company-approved technology and, when appropriate, approved AI tools to support learning and productivity, while following policies for accuracy and confidential information. This position is eligible to receive tips in accordance with applicable law and Company policy.

Requirements

High school diploma or equivalent.
One or more years of work experience.
Strong communication and interpersonal skills.
Genuine passion for hospitality and creating an exceptional guest experience.
Strong interest in cannabis products and continued product education.
Ability to connect with a diverse guest population.
Strong attention to detail and transaction accuracy.
Reliable cash-handling and basic mathematical skills.
Ability to remain calm, professional, and effective under pressure.
Personal accountability and willingness to learn from mistakes.
Ability to prioritize tasks and remain productive in a fast-paced environment.
Collaborative, team-oriented mindset and ability to follow established policies, procedures, and management direction.
Comfort learning and using point-of-sale systems and other Company technology; curiosity and adaptability with new systems and tools.
At least 21 years of age.
Must pass required background checks and remain eligible for state-required cannabis industry badging.
Must maintain required licenses, certifications, and trainings and comply with Company policies and applicable cannabis regulations.
Must be available for a flexible schedule based on business needs, including mornings, evenings, nights, weekends, and holidays.
Must be able to work successfully in a fast-paced retail environment.
Able to stand and move throughout the store for extended periods, including shifts of up to 10 hours.
Able to lift and move up to 50 lbs.
Able to bend, reach, crouch, and move safely throughout the facility.
Able to perform repetitive point-of-sale, cash-handling, and inventory-related tasks.
Able to work outside in varying weather conditions when required.

Nice To Haves

Retail, hospitality, or other customer-facing experience.
Cannabis industry experience.
Cash-handling experience.
Experience using point-of-sale systems or other retail technology.
Multilingual skills.

Responsibilities

Welcome guests professionally and guide them through the retail experience and available cannabis products.
Listen to guest needs and preferences and provide appropriate, Company-approved product information without giving medical advice or making unapproved claims.
Maintain working knowledge of products, brands, promotions, product categories, cannabinoids, consumption methods, and storage requirements.
Complete guest transactions accurately and efficiently using the Company point-of-sale system.
Dispense cannabis and cannabis products in accordance with Company procedures and applicable regulations.
Handle an assigned cash till when applicable, make change accurately, verify cash and transaction records, and promptly report discrepancies.
Follow Company policies, Standard Operating Procedures, cannabis regulations, age-verification and identification requirements, and security and emergency procedures.
Help prevent sales to minors, theft, and diversion; maintain awareness of products and assigned inventory; and report compliance, security, or safety concerns.
Protect guest privacy and confidentiality.
Maintain a clean, organized, guest-ready sales floor and support opening and closing procedures as assigned.
Assist with guest check-in, front desk responsibilities, product replenishment, labeling, stickering, restocking, inventory tasks, and assigned side work.
Prepare the store and sales floor for the next shift and adapt to operational changes communicated by Retail Management.
Maintain accurate and timely pickup and kiosk order fulfillment, verify orders before release, and report fulfillment delays or discrepancies.
Collaborate with Budtenders, Lead Sales Associates, Inventory, Retail Management, and Shift Supervisors; follow direction and communicate operational concerns promptly.
Support teammates during high-volume periods and contribute to a positive, respectful, and inclusive work environment.
Use Company-approved technology, systems, and AI tools responsibly; review AI-generated information for accuracy and do not enter confidential or regulated information unless specifically authorized.
Perform additional non-supervisory duties as assigned.