Cancer Support Services Lead Office Coordinator

HCA Healthcare • Independence, MO

4d

About The Position

The Cancer Support Services Lead Office Coordinator coordinates front- and back-office staff, including schedulers and their daily activities, under the direct supervision of the Oncology Director. The role is the point of contact for physician offices referring patients to the Cancer Center for Medical or Radiation Oncology. It involves contacting patients to schedule appointments, obtaining medical records in advance, and compiling information into new-patient medical records. The coordinator also manages outgoing consults and referrals and serves as the main contact for new-patient referrals to the Sarah Cannon facilities at LSMC and LRHC. The role coordinates High Risk patients and Genetic Counseling appointments for CTMC and LSMC.

The coordinator works with physicians and practice managers, prepares physician call, CME, and vacation schedules, and serves as a liaison between the overarching practice manager and clinic. Scheduling duties include coordinating follow-ups, labs, chemotherapy, genetic counseling, financial and nurse navigator appointments, outside physician consultations, and testing such as PET/CT and MRI. The role also coordinates pre-testing preparation with patients, sends documentation and orders to receiving departments or facilities, obtains insurance precertification or preauthorization, documents pertinent information in Mosaiq, and notifies nursing staff, PAS, and medical records of same-day and next-day add-ons. Communication channels, including voicemail, email, and QCL, must be checked regularly to ensure timely responses.

Requirements

• At least 2 years of healthcare office experience.
• Excellent oral communication and interpersonal skills.
• Ability to handle multiple tasks with a high degree of accuracy and attention to detail.
• Computer skills.

Nice To Haves

• College-level coursework preferred.

Responsibilities

• Coordinate front- and back-office staff, including schedulers and their daily activities.
• Serve as the point of contact for referring physician offices and coordinate new-patient appointments, medical records, and patient information.
• Coordinate outgoing consultations and referrals, and act as the main contact for new-patient referrals to the Sarah Cannon facilities at LSMC and LRHC.
• Coordinate High Risk patients and Genetic Counseling appointments for CTMC and LSMC.
• Coordinate with physicians and practice managers and prepare physician call, CME, and vacation schedules.
• Liaise between the overarching practice manager and clinic, including assisting with provider PTO and call schedules.
• Coordinate appointments for established medical and radiation oncology patients, including follow-ups, labs, chemotherapy, genetic counseling, financial and nurse navigator services, outside physician consultations, and testing.
• Coordinate pre-testing preparation with patients and send required documentation and orders to receiving departments or facilities.
• Coordinate insurance precertification or preauthorization as required.
• Document pertinent information, including appointment notes and preauthorization numbers, in Mosaiq.
• Notify nursing staff, PAS, and medical records of same-day and next-day add-ons.
• Regularly check voicemail, email, and QCL to provide timely responses.

Benefits

• Medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed