Cancer Center Coordinator

Shenandoah Medical Center•Shenandoah, IA

17h

About The Position

The Cancer Center Coordinator supports patient care through professional, courteous customer service and accurate patient account creation, registration, and scheduling. The coordinator interviews patients in person, by telephone, or at the bedside to obtain complete demographic and insurance information, while maintaining a welcoming and supportive demeanor. The role works collaboratively with providers, nursing support, auxiliary staff, patients, families, and hospital management to promote patient safety, satisfaction, and timely facilitation of care. The coordinator gathers and documents data using departmental databases, verifies patient identity, applies departmental and organizational policies, safeguards protected health information, and complies with applicable regulatory requirements. The role also monitors scheduled follow-up, same-day, and next-day appointments; provides information and assistance to patients and other customers; investigates and resolves account issues; reports exceptions and critical concerns to the Manager; mentors new staff when assigned; and performs other duties as assigned.

Responsibilities

Create and register patient accounts through face-to-face, telephone, or bedside interviews, obtaining complete and accurate demographic and insurance information.
Listen actively and communicate with warmth, care, and concern toward patients, customers, and peers.
Identify, document, and timely report account creation errors, exceptions, unresolved complaints or concerns, and critical issues to the Manager.
Mentor new staff members as assigned.
Collaborate with an interdisciplinary team and advocate for patients and families to support patient safety, care facilitation, satisfaction, and quality services.
Gather required data accurately and efficiently using appropriate departmental databases.
Re-identify patients after account creation or verification and place armband 2.
Apply departmental policies and procedures in accordance with organizational, regulatory, and agency requirements; promote secure handling of protected health information and comply with OSHA, JCAHO, and HIPAA requirements.
Monitor scheduled follow-up, same-day, and next-day appointments.
Communicate directly with providers, nursing support, and auxiliary staff to ensure proper scheduling.
Provide customer service and public relations support, serving as a resource for patients, families, hospital management, and staff.
Provide accurate information by telephone or other communication media and answer calls professionally and patiently.
Assist with administrative duties.
Communicate with department contacts, patients, and management to investigate and resolve patient account issues.
Perform other duties as assigned.