Cancer Center Coordinator

Shenandoah Medical Center•Shenandoah, IA

About The Position

The Cancer Center Coordinator supports patient care through patient account creation and registration, appointment monitoring and scheduling coordination, and customer service. The role obtains and verifies demographic and insurance information, gathers data using departmental databases, confirms patient identity, and places patient armbands. The coordinator communicates with patients, families, providers, nursing support, auxiliary staff, department contacts, and management to facilitate safe, timely, and high-quality services. The position also follows organizational and regulatory policies, safeguards protected health information, assists with administrative duties, and may mentor new staff members as assigned.

Responsibilities

Communicate professionally and courteously with patients, customers, and team members while completing tasks efficiently and supporting patient safety and care.
Create and register patient accounts through in-person, telephone, or bedside interviews, obtaining accurate demographic and insurance information in accordance with established policies.
Listen actively and communicate with warmth, care, and concern; identify needs and follow through to assist patients, customers, and peers.
Identify, document, and timely report account-creation errors, exceptions, unresolved complaints or concerns, and critical issues to the Manager.
Mentor new staff members as assigned.
Collaborate with an interdisciplinary team and advocate for patients and families to support patient safety, care, satisfaction, and service quality.
Gather required data accurately and efficiently using appropriate departmental databases.
Re-identify patients after account creation or verification and place their armbands.
Apply departmental, organizational, regulatory, and agency policies and procedures consistently, using knowledge and critical thinking.
Protect patient health information and comply with requirements such as OSHA, JCAHO, and HIPAA.
Monitor scheduled follow-up, same-day, and next-day appointments.
Communicate directly with providers, nursing support, and auxiliary staff to ensure proper scheduling.
Provide customer service and maintain positive public relations, serving as a resource for patients, families, hospital management, and staff.
Provide accurate information by phone or other communication media and answer telephone calls and related questions professionally and patiently.
Assist with administrative duties.
Communicate with department contacts, patients, and management to investigate and resolve patient account issues.
Perform other duties as assigned.