Cancer Care Guide
About The Position
The Oncology Care Advocate partners with Oncology Nurse Navigators to support members throughout their cancer journey. As a key member of the Cancer Support team, this role provides personalized, concierge-level assistance to patients, families, and caregivers and helps them navigate healthcare system barriers. The role supports business success by building strong relationships and creating meaningful member experiences, and by providing education and resources that help members make informed decisions and access quality health and psychosocial care throughout every phase of the cancer journey. Key activities include answering member questions, gathering medical records, coordinating care with existing providers or second-opinion resources, arranging travel, outreaching to eligible new members, and following up on the member experience. Successful candidates engage new members and consistently go above and beyond for people navigating the complexities of oncology care. The position requires commitment, energy, a passion for improving the cancer care experience, and the ability to thrive in a fast-paced environment focused on service excellence.
Requirements
- Bachelor’s degree in healthcare administration, social services, public health, or a related field; equivalent work experience may be considered.
- Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically with members, caregivers, providers, and internal partners.
- Ability to work collaboratively in a team-based environment with clinical and non-clinical staff to support coordinated, member-centered care.
- Ability to build trust, listen actively, and adapt communication style to meet the needs of diverse members, caregivers, and team members.
- Strong critical thinking, problem-solving, organization, and follow-up skills.
- Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation in a fast-paced environment.
Nice To Haves
- Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification.
- Previous experience in patient support, healthcare navigation, care coordination, member advocacy, or a related healthcare support role.
- One to three years of experience in customer service, member engagement, outreach, or a similar service-oriented role.
Responsibilities
- Guide and support patients and families throughout the cancer and survivorship experience.
- Collaborate with healthcare team members to support positive patient outcomes and experiences.
- Assist patients and caregivers in identifying service needs, goals, and objectives.
- Provide education and support to patients and families.
- Identify patient needs and collaborate with appropriate support staff to address them.
- Reinforce understanding of available treatment options in coordination with the Nurse Navigator.
- Communicate physician-recommended care plan information in collaboration with the Nurse Navigator.
- Connect patients and families with appropriate community resources.
- Support nurses in coordinating multidisciplinary care from diagnosis through treatment.
- Help improve the timeliness of appointments and care coordination activities.
- Support nursing staff with administrative needs.
- Request, receive, and organize medical records.
- Coordinate patient travel arrangements.
- Conduct outreach to eligible new members to introduce available oncology support services.
- Follow up with members to support engagement, answer questions, and help address barriers to care.
- Manage an assigned caseload of survivorship patients.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
