Cancer Care Guide

Lantern • Dallas, TX

7d

About The Position

The Oncology Care Advocate partners with Oncology Nurse Navigators to support members throughout their cancer journey. As a member of the Cancer Support team, this role provides personalized, concierge-level assistance to patients, families, and caregivers, helping them navigate healthcare system barriers and access quality health and psychosocial care throughout each phase of the cancer journey.

The role supports member engagement and business success by building strong relationships and creating meaningful experiences. Work includes answering questions, gathering medical records, coordinating with existing providers or second-opinion resources, arranging travel, reaching out to eligible new members, and following up on member experience. The Cancer Care Guide also supports nurses with multidisciplinary care coordination and administrative needs and manages an assigned caseload of survivorship patients. The position calls for someone who is committed to service excellence and can thrive in a fast-paced environment.

Requirements

• Bachelor’s degree in healthcare administration, social services, public health, or a related field; equivalent work experience may be considered.
• Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and empathetically with members, caregivers, providers, and internal partners.
• Ability to work collaboratively in a team-based environment with clinical and non-clinical staff to support coordinated, member-centered care.
• Ability to build trust, listen actively, and adapt communication style to meet the needs of diverse members, caregivers, and team members.
• Strong critical thinking, problem-solving, organization, and follow-up skills.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate documentation in a fast-paced environment.

Nice To Haves

• Medical Assistant, Certified Nursing Assistant, or other relevant healthcare certification.
• Previous experience in patient support, healthcare navigation, care coordination, member advocacy, or a related healthcare support role.
• One to three years of experience in customer service, member engagement, outreach, or a similar service-oriented role.

Responsibilities

• Guide and support patients and families throughout the cancer and survivorship experience.
• Collaborate with healthcare team members to support positive patient outcomes and experiences.
• Assist patients and caregivers in identifying service needs, goals, and objectives.
• Provide education and support to patients and families.
• Identify patient needs and collaborate with appropriate support staff to address them.
• Reinforce understanding of available treatment options in coordination with the Nurse Navigator.
• Communicate physician-recommended care plan information in collaboration with the Nurse Navigator.
• Connect patients and families with appropriate community resources.
• Support nurses in coordinating multidisciplinary care from diagnosis through treatment.
• Help improve the timeliness of appointments and care coordination activities.
• Support nursing staff with administrative needs.
• Request, receive, and organize medical records.
• Coordinate patient travel arrangements.
• Conduct outreach to eligible new members to introduce available oncology support services.
• Follow up with members to support engagement, answer questions, and help address barriers to care.
• Manage an assigned caseload of survivorship patients.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) with company match
• Paid time off
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level