Cancellation Specialist
Beanfield Technologies Inc.•Toronto, ON
•Hybrid
About The Position
The Cancellation Specialist will be knowledgeable and professional in resolving customer cancellation requests, both residential and commercial. This also entails resolving issues and ensuring that customer service is always the top priority. The Cancellation Specialist is responsible for answering cancellation inquiries from all related departments including but not limited to Customer Experience, Technical Support, Sales, Accounting and/or Service Delivery. This role is a 12 month contract.
Requirements
- 2-3 years of related experience in related role
- Strong analytical skills and problem solving capabilities
- Excellent organizational and time management skills to multi-task/prioritize work in a timely manner
- Strong attention to detail
- Ability to work and act independently using good judgement when assessing difficult situations
- Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas.
Nice To Haves
- Experience with JIRA and SAP an asset
- Knowledge of VOIP, Internet and IPTV is considered an asset
Responsibilities
- Processing/handling cancellation requests for Residential and Commercial customers
- Processing/handling residential/commercial name changes and move orders
- Ensuring hardware is returned in a timely manner by the customer
- Applying non-returned hardware charges to accounts that apply
- Calculating and applying Early Termination Fees for commercial customers
- Co-ordinating Claw Back requests for commercial cancellations
- Completing inventory for returned hardware: Documenting hardware for quarterly inventory counts
- Ensuring all deactivation dates are submitted for both Billing Cycle 1 and 3 and confirming with the Finance Manager the billing run can proceed
- Co-ordinating with NOC Dispatch and GIS for physical disconnects
- Co-ordinating Off-Net Circuit cancellations with third party resellers
- Reviewing all submitted requests by CERs and ensure accuracy is adhered to, and reporting to management should coaching be required
- Back up support for CER’s when required
- All other duties as required
Benefits
- A united, values-driven culture that genuinely cares about people, collaboration, and community.
- Hybrid work model
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
