Campus Support Specialist

National University•Fresno, CA

6d•Onsite

About The Position

The Campus Support Specialist provides on-site support for students and prospective students. Provides administrative support with academic advising, financial aid, student accounts, and university services. Acts as a liaison and first-level support for remote advising. This role requires on-camera participation during virtual appointments, team meetings, and cross-functional sessions as a fundamental component of effective communication, professional presence, and the quality of care students receive.

Requirements

Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of three (3) years of experience in customer service or related field required.
Experience in higher education preferred.
Experience working in a technology-driven enterprise preferred.
Knowledge of University policies and procedures, including policy updates.
Strong customer service skills and a desire to work in this capacity.
Ability to manage difficult customer situations that may involve escalation.
Established interpersonal skills and proven ability to work independently.
Ability to communicate effectively verbally and in writing as demonstrated by; expressing ideas and thoughts that are understood by others, exhibiting good listening and comprehension skills, and keeping others adequately informed.
Skill in interacting with various departments.
Strong ability to provide friendly service in-person, on calls, and in written correspondence regardless of message being delivered.
Ability to remain solution-focused in all interactions with students, team members, clients, faculty, and staff, keeping in mind all University policies.
Actively able to seek opportunities to influence, build effective relationships, and gain alignment with peers, functional partners, and/or external partners to accomplish business objectives.
Ability to multi-task and prioritize in a very fast-paced environment.
Strong organizational, detail-oriented, and analytical skills.
Ability to problem-solve, be flexible, meet deadlines, and adapt to an ever-changing environment.
Strong administrative skills to facilitate operations.
Ability to maintain confidentiality.
Must be able to consistently display the highest level of integrity.
Ability to work well in teams while contributing to a positive and productive team atmosphere, working conditions, etc.
Ability to advocate for students without compromising the integrity of the University.
Strong understanding of the University mission, vision, values, goals, and strategies.
Proficient with Microsoft Word and other applications in the Microsoft Office suite.
Reasonable and consistent attendance to fulfill requirements of the position.

Responsibilities

Maintain all tasks/responsibilities set by the leadership team.
Handle phone calls, in-person walk-ins, and emails from prospective students.
Assist with student queries related to advising and university services.
Organize and input information into databases.
Plan and coordinate events with the Associate Center Director.
Answer application and general enrollment inquiries from the public.
Maintain excellent relations with students and prospective students.
Maintain relevant records and documentation, as required.
Provide input on how to improve processes based on client feedback.
Properly assess students’ needs and determine the level of support needed.
Perform other work-related duties like project planning and general administration as directed by the Associate Center Director.
Update and analyze attendance rosters, enforcing National University attendance policies and procedures, initiate roster calls and retention procedures.
Ensure daily or weekly communication updates to faculty, students, and staff by disseminating information through relevant channels and posting pertinent materials.
Contribute to a positive and productive team atmosphere and working conditions.
Deliver messages to students on behalf of the University as needed, not limited to above mentioned tasks.
Ensure classroom, equipment, and facility is ready for daily activities including conferences, internal meetings, continuing education, and academic classes.
Assist with room reservations.
Support the campus or location in the absence of the Associate Center Director.
Participate in ongoing department projects, or other special projects, as needed.
Provide direct support and case management to students navigating academic and personal challenges, where on-camera participation during virtual appointments, team meetings, and cross-functional sessions is a fundamental component of effective communication, professional presence, and the quality of care students receive.
Other duties as assigned.