Fiscal Support Specialist, Washington County Campus

NWACC•Washington County Campus, Arkansas, AR

1d•Onsite

About The Position

Under the direction of the Manager Treasury Services, the Fiscal Support Specialist is responsible for serving students, staff, parents and community members through the Treasury Services office, working on a broad array of student service issues, including student accounts, financial aid, veterans’ benefits, orientation, admissions and registration. The Fiscal Support Specialist collaborates with various service areas to facilitate consistent delivery of services and information across campus. The Fiscal Support Specialist refers students to the appropriate college resource while providing exceptional customer service to a diverse population. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

The formal education equivalent of a high school diploma
Two years of experience in student financial accounts, banking or related area
Knowledge of college, local, state, and federal regulations related to student billing, payment processing, refunds, confidentiality, FERPA, and applicable student services procedures
Knowledge of cashiering, account reconciliation, recordkeeping, basic mathematics, statistics, research, and analysis techniques
Skilled in providing accurate, professional customer service to diverse students, staff, parents, and community members in person, by phone, and through written communication
Skilled in using student information systems, word processing, spreadsheets, email, data entry systems, and other computer applications to complete assigned work accurately and efficiently
Ability to communicate complex terms, procedures, account information, and technology-related instructions clearly and in plain language
Ability to balance cashiering sessions, maintain accurate documentation, prepare and review reports, and follow established policies and procedures.
Ability to research questions, interpret information, resolve or escalate issues appropriately, and apply sound judgment when handling confidential or sensitive information
Ability to manage multiple priorities in a high-demand environment, work independently with minimal instruction, demonstrate initiative and flexibility, and contribute effectively as part of a team
Ability to respond professionally to difficult customer situations, defuse conflict, resolve complaints, and maintain collegial working relationships

Responsibilities

Provides information on a variety of topics related to student services to students, staff, parents, and community members, in-person and via various communication methods, including phone and email
Conducts assessment of student needs and proactively engages students in conversation and financial planning related to their college experience; facilitates the set up payment plans for current student accounts
Acts as primary point of contact for students, staff and college departments in accurately receipting, recording, refunding, and balancing tuition payments and college revenues; balances daily cashiering session and prepares deposits
Works closely with college-wide personnel to research and resolve or redirect student inquiries and disputes. Handles a variety of difficult customer situations and disputes using tact, diplomacy and patience to defuse irate/angry customers. Provides support and information to other members of Treasury Services
Handles one or more college-wide processes related to core area of responsibility, such as: processing scholarships, processing payments, collections, and account balance write-offs
Assists with past due student accounts, contacting students via phone, email, and mailings. Maintain student account documentation to assist agencies in the collection of outstanding accounts. Performs daily maintenance for State Set-Off receipts (i.e. checking DFA website for money received and posting payments).
Performs complex cashiering functions for student accounts and a variety of college areas following specific college procedures and policies. Must be familiar with college payment, billing and refund policies, institutional and FERPA confidentiality regulations; and Federal Title IV cash management regulations
Prepares check requests for scholarship returns and submit to Treasury Manager for approval
Provides appropriate referrals with supporting documentation as required
Maintains cashier procedures and updates as necessary
Regularly upgrades and refreshes knowledge and skills through required attendance at training sessions, Treasury Services functions and staff meetings
Additional duties may be assigned as necessary to support the goals and objectives of the department and college