Campus Services Technology Specialist

University of Arkansas System • Fayetteville, AR

1d • Onsite

About The Position

The Campus Services Technology Specialist provides hands-on desktop and field technology support for the University of Arkansas. This role operates within Parking and Transit as an employee of Information Technology Services (ITS), ensuring the reliability, availability, and security of end-user computing devices and specialized transportation technologies. The position focuses on desktop support, in-vehicle technology support—including License Plate Recognition (LPR) camera systems—and administration and support of the T2 Flex parking management system. This role serves as a technical resource and subject matter expert for Parking and Transit technologies, supporting daily operations for parking enforcement, transit staff, and administrative users by enabling their work through dependable, well-maintained technology. This role will also provide backup support for the University of Arkansas Police Department and will be subject to a fingerprint-based criminal background check.

Requirements

• Formal education equivalent of a bachelor’s degree in computer science, computer applications, information technology, or a related field
• At least two years’ experience in computer or desktop support OR Completion of technical training in computer science, information technology, or a related field acquired from a vocational, military, or industrial setting
• At least four years’ experience in computer or desktop support

Nice To Haves

• Experience installing, configuring, and maintaining operating systems using Endpoint Management Software (e.g., KACE, SCCM, Intune, or similar)
• Experience using strong troubleshooting skills for desktop hardware, software, and peripherals
• Working understanding of enterprise networking concepts
• Experience supporting specialized systems or field-deployed technology (e.g., mobile devices, vehicle-mounted systems, or camera systems)
• Experience with documenting processes and communicating technical information clearly to non-technical users
• Experience supporting parking, transportation, or enforcement-related systems
• Familiarity with the T2 Flex parking management system
• Experience supporting License Plate Recognition (LPR) camera systems or in-vehicle technologies
• Experience working in a higher education or public sector IT environment

Responsibilities

• Provide Tier 2 desktop support for Parking and Transit staff, including troubleshooting hardware, software, peripherals, and operating system issues on Windows and mobile computing devices.
• Install, configure, image, and maintain desktop and laptop computers using endpoint management tools.
• Support standard business applications and parking-specific software used by Parking and Transit staff.
• Troubleshoot network connectivity issues in coordination with central ITS teams.
• Provide on-site, in-field, and remote technical support as needed.
• Support the T2 Flex parking management system, including workstation configuration, peripheral support (printers, scanners, handhelds), and coordination with vendors and functional stakeholders.
• Assist with technology used for parking enforcement operations, including mobile devices and field equipment.
• Install, configure, and maintain technology deployed across parking facilities and transit operations.
• Support License Plate Recognition (LPR) camera systems installed in Parking and Transit vehicles, including basic hardware troubleshooting, connectivity validation, and coordination of repairs.
• Assist with in-vehicle technology components such as onboard computers, mounts, cameras, and associated peripherals.
• Work with vendors and internal teams to support system uptime and data integrity for LPR solutions.
• Create, maintain, and update technical documentation for Parking and Transit systems, procedures, and configurations.
• Assist with technology lifecycle management, including inventory tracking, replacements, and decommissioning.
• Identify opportunities to improve reliability, efficiency, and supportability of Parking and Transit technologies.
• Work closely with Parking and Transit leadership, enforcement staff, and transit personnel to understand operational needs and provide responsive, customer-focused support.
• Coordinate with other ITS teams to resolve incidents and implement service improvements.
• Complete other duties as assigned.
• Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level