Resident Services Technology Specialist
Life Enriching Communities•Montgomery, OH
•Onsite
About The Position
The Resident Services Technology Specialist ensures that our residents receive the highest level of technical support in their home, to ensure they have the most memorable and genuine exceptional experience in this establishment. The Resident Services Technology Specialist is part of LEC's drive to integrate new technology for both software and hardware. This position ensures that we provide upscale professional and guest service experiences.
Requirements
- Proficient in technology, with an aptitude to understand various platforms
- Strong communication and presentation skills
- High school diploma, or equivalent, required
- Demonstrate customer service, problem solving and multi-tasking skills
Responsibilities
- Work with the new resident's Sale Consultant and meet new residents early on in the process
- Provide a general technology orientation to new residents moving into Independent Living
- Become well versed in the community portal/Caremerge, for trouble shooting and entering new content
- Maintain current content from various departments, to ensure that all platforms provide accurate information
- Trouble shoot resident hardware and software issues to ensure performance
- Interface various software platforms (including, but not limited to: Sign-Up Genius, Survey Monkey, JotForm)
Benefits
- Health, Dental, Vision, Life, and Disability benefits
- Generous Paid Time Off (PTO)
- Retirement Fund with Company Match
- On-Site Gym
- Advancement opportunities
- Beautiful, state-of-the-art facilities
- A supportive team culture
- Work that truly makes a difference
- Excellent patient care ratios that support quality time with residents
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
