Campus Security Officer I (CSO 1)

MBL•Woods Hole, MA

6d•Onsite

About The Position

Promotes and maintains safety and security while protecting students, faculty, employees, visitors, and property. This is an Essential Personnel Category 1 position for emergency response. The officer is expected to be available to prepare for storms, provide facility protection during storms, and participate in or take initial steps toward restoring normal operations after storms. The position requires availability to support 24-hour campus coverage, including rotating shifts and work on weekends and holidays, as well as mandatory overtime when necessary. The officer must be able to work outdoors throughout an assigned shift if needed. Post-offer, pre-employment physical examination and drug testing are required.

Requirements

High school diploma/GED or at least one year of industry experience.
At least one year of security, law enforcement, or military experience.
Ability to read labels and follow written instructions.
Availability for a flexible schedule, including weekends, holidays, and overtime when required.
Ability to work 8-, 10-, or 12-hour shifts and rotate between day, evening, and night shifts if needed.
Ability to complete required equipment and procedure training and certification, including defensive tactics and handcuffing, within the four-month probationary period.
Post-offer, pre-employment physical examination and drug test are required.
May need to maintain a valid driver’s license with a favorable driving record, depending on assigned work area.
Ability to meet the physical demands of the role, including walking, stooping, bending, running, standing, climbing stairs, performing CPR, occasionally lifting objects up to 40 pounds, and occasionally assisting with restraining, handling, or lifting individuals.
Ability to work outdoors throughout an assigned shift when needed and tolerate exposure to less-than-optimal temperatures and air conditions, dust, and fumes, and potentially unpleasant situations involving fights, weapons, and hazardous materials.

Nice To Haves

Comprehension and accurate application of policies and laws.
Written communication skills that support accurate documentation and effective communication.
Demonstrated ability to use relevant equipment, including computers, two-way radios, first-aid equipment/kits, motorized conveyance, and access-control equipment.
Customer focus, teamwork, creative problem-solving, and continuous learning.
Ability to maintain a calm and professional demeanor during emergency and non-emergency situations involving individuals and groups.

Responsibilities

Patrol and monitor buildings and grounds on foot, by bicycle, and/or by motorized conveyance to prevent incidents and detect criminal or suspicious activity.
Conduct all mechanical and “punch” rounds during each shift.
Assist CSO II with incidents.
Communicate effectively and respectfully with members of the MBL campus community, students, and faculty.
Respond promptly to emergencies, provide first aid when needed, and alert additional police or emergency personnel as appropriate.
Maintain radio communication with security officers and the desk supervisor to coordinate emergency plans.
Investigate disturbances and criminal activity and document incidents according to applicable policies and procedures, including disorderly behavior, traffic direction, emergency medical assistance, protective escorts, assault, trespassing, parking violations, alcohol incidents, suspicious circumstances, door locking and unlocking, and fire or physical-plant alarms.
Maintain logs and prepare clear, legible, timely incident reports and required accompanying paperwork for submission to the Desk Supervisor.
De-escalate difficult situations by remaining calm and empathetic and maintaining impulse control; request emergency services and provide support when necessary.
Operate detection and electronic monitoring devices to screen areas and help prevent incidents involving those areas or personnel.
Ensure compliance with MBL Campus Security policies to protect MBL property, interests, and people on MBL premises.
Use the MBL Alert/Everbridge system to notify MBL personnel about natural, criminal, and informational circumstances.
Train and certify, through the Certification Board, on required equipment and procedures, including defensive tactics and handcuffing, within the four-month probationary period.
After an observation period of up to six months, undertake consideration for CSO II training and promotion by successfully completing Less Than Lethal equipment training and passing the Certification Board.
Provide work coverage conducive to 24-hour operations, including 8-, 10-, or 12-hour shifts; rotating day, evening, or night shifts as needed; weekends, holidays, and mandatory overtime when necessary.
Work outdoors throughout the assigned shift when needed.
Use a hand-held fire extinguisher when necessary and carry job-related items such as handcuffs, pylons, chains, and traffic-control signs.