Campus Safety Services Officer

Williams College, London • Williamstown, MA

28d • $22 - $24 • Onsite

About The Position

At Williams College, Campus Safety is built on trust, visibility, and genuine community support. As a non-sworn Campus Safety Services Officer, your job goes far beyond patrolling grounds: you are a primary first responder, a practical problem-solver, and a dependable resource for our students, faculty, and staff. If you enjoy hands-on community work where every day brings something new, we’d love to have you on our team.

Requirements

• High School Diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Ability to perform the active physical demands of the position, including walking long distances/standing for extended periods, patrolling in adverse weather conditions, navigating multi-story residential buildings, and safely lifting/carrying up to 50 lbs.
• Must be able to maintain confidentiality.
• Ability to handle emergency situations with excellent judgment and discretion.
• Strong written and verbal communication skills, including computer proficiency and the ability to learn and adapt to new technology or software.
• Cultural competency and sensitivity, including the ability to maintain effective working relationships with a broad spectrum of individuals from a variety of diverse backgrounds.
• Possesses strong people skills, patience, and a willingness to assist others, with a perceptive and empathetic approach.

Nice To Haves

• Demonstrated ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds.
• Outstanding verbal and written communication skills, grounded in active listening, patience, emotional intelligence, and discretion.
• Strong critical thinking skills with the ability to maintain composure, exercise excellent judgment, and make sound decisions in fast-moving crisis situations.
• Proficiency with computers, mobile technology, database management, and electronic reporting tools.
• Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is preferred but not required; comprehensive departmental training will be provided.

Responsibilities

• Proactively patrol campus grounds, academic facilities, and multi-story residential halls via foot, vehicle, or bicycle. Maintain high visibility to foster community trust, mitigate safety hazards, and cultivate strong relationships across campus.
• Rapidly assess, prioritize, and manage competing demands during simultaneous routine calls and urgent emergencies. Serve as a calm and decisive first responder during medical, mental health, facility, and life-safety incidents.
• Apply empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, support students in distress, and de-escalate complex situations.
• Approach all interactions with the campus community with a strong focus on customer service.
• Encourage compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement, supporting an inclusive living-learning environment.
• Conduct preliminary inquiries into incidents, gathering facts with objectivity and discretion. Utilize Computer-Aided Dispatch (CAD) systems and report-writing software to generate timely, accurate incident logs.
• Support central dispatch operations, execute emergency notifications, and contribute to the hands-on onboarding and training of new team members as needed.

Benefits

• Premium pay, including overtime and applicable shift differentials, for work performed during holidays, weekends, emergency snow response, and other qualifying shifts.
• Shift differentials: an additional $1.00 per hour between 5:00 PM and midnight, and $2.00 per hour from midnight to 7:00 AM.
• Weekend shifts receive an additional $0.55 per hour on top of any applicable shift differentials.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED