Campus Safety Services Officer

Williams College • Williamstown, MA

26d • Onsite

About The Position

At Williams College, Campus Safety is built on trust, visibility, and genuine community support. The non-sworn Campus Safety Services Officer is a primary first responder, practical problem-solver, and dependable resource for students, faculty, and staff. Under the general supervision of a Campus Safety Supervisor, the officer patrols campus grounds, academic facilities, and multi-story residential halls; responds to routine calls and emergencies; and supports a safe, inclusive living-learning environment through engagement, fair treatment, education, and customer service.

This position works a 4-on, 2-off rotating overnight schedule, alternating between 8-hour shifts (11 PM–7 AM) and 10-hour shifts (9 PM–7 AM), depending on department schedule cycles. Campus Safety operates 24 hours a day, 7 days a week, 365 days a year. Flexibility for overtime, mandatory shifts, holiday coverage, and campus emergencies is required when needed. Schedules may change based on operational needs. The position is eligible for premium pay, including overtime and applicable shift differentials. Base pay is $22.00–$24.00 per hour, commensurate with experience. Shift differentials include an additional $1.00 per hour from 5:00 PM to midnight and $2.00 per hour from midnight to 7:00 AM; weekend shifts receive an additional $0.55 per hour on top of applicable differentials.

Employment at Williams is contingent on verification of background information submitted by the applicant, including a criminal record check and, when applicable, education verification. Employees must complete an I-9 before beginning work. Williams College complies with applicable nondiscrimination laws and is committed to building a diverse and inclusive community. Reasonable accommodations are available for persons with disabilities participating in the application or interview process.

Requirements

• High school diploma or GED equivalent.
• Valid driver’s license with a clean driving record.
• Ability to meet the active physical demands of the position, including walking long distances, standing for extended periods, patrolling in adverse weather, navigating multi-story residential buildings, and safely lifting or carrying up to 50 pounds.
• Ability to maintain confidentiality.
• Ability to handle emergency situations with excellent judgment and discretion.
• Strong written and verbal communication skills.
• Computer proficiency and ability to learn and adapt to new technology or software.
• Cultural competency and sensitivity, including the ability to maintain effective working relationships with people from diverse backgrounds.
• Strong people skills, patience, willingness to assist others, and a perceptive and empathetic approach.

Nice To Haves

• Prior experience in community service, non-sworn security, higher education, customer service, or emergency response is preferred but not required.
• Ability to build authentic, respectful relationships with individuals from broad and intersecting backgrounds.
• Outstanding verbal and written communication grounded in active listening, patience, emotional intelligence, and discretion.
• Strong critical-thinking skills and ability to maintain composure, exercise sound judgment, and make decisions in fast-moving crisis situations.
• Proficiency with computers, mobile technology, database management, and electronic reporting tools.

Responsibilities

• Proactively patrol campus grounds, academic facilities, and multi-story residential halls on foot, by vehicle, or by bicycle.
• Maintain high visibility to foster community trust, mitigate safety hazards, and build strong relationships across campus.
• Assess, prioritize, and manage competing demands during routine calls and urgent emergencies.
• Serve as a calm and decisive first responder during medical, mental health, facility, and life-safety incidents.
• Use empathetic, trauma-informed, and culturally competent communication to resolve interpersonal disputes, support students in distress, and de-escalate complex situations.
• Provide customer service in interactions with the campus community.
• Encourage compliance with college policies through engagement, fair treatment, and education rather than punitive enforcement.
• Conduct preliminary inquiries into incidents, gathering facts objectively and discreetly.
• Use Computer-Aided Dispatch (CAD) systems and report-writing software to create timely, accurate incident logs.
• Support central dispatch operations and execute emergency notifications.
• Contribute to the hands-on onboarding and training of new team members as needed.

Benefits

• Eligible for overtime and applicable shift differentials, including additional pay for qualifying evening, overnight, weekend, holiday, emergency snow response, and other qualifying shifts.
• Reasonable accommodations are available for persons with disabilities participating in the application or interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED