Campus Safety Dispatcher

Palm Beach State College•Palm Beach Gardens, FL

3d•Hybrid

About The Position

Responsible for providing dispatch functions and clerical support within the security department. Receives and transmits radio communications. Observes video camera surveillance monitors to various areas of the campus. Handles ongoing radio dispatch duties and contacts appropriate individuals for medical emergencies. This role may be required to work a fluctuating schedule to include nights, weekends, and at other campuses as scheduled.

Requirements

High school diploma or GED
One year of related experience
Knowledge of Microsoft Office Professional or similar application
Skilled in delivering a high level of customer service
Organize and prioritize multiple, competing priorities to maximize personal and team effectiveness
Attention to detail while maintaining effective time and task management
Ability to effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service
Ability to interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public
Regular physical attendance required
May require working at other campuses

Responsibilities

Handles ongoing radio dispatcher duties.
Directs emergency medical personnel to the appropriate areas of the campus during emergency situations.
Contacts appropriate individuals for medical emergencies.
Inputs information into Autotract/DMV system monthly.
Coordinates the activities of one or more staff.
Assists in scheduling and administrative requirements.
Prepares correspondence, maintains citation, and call log documents, and accurately responds to inquiries.
Maintains and control records to include database, logs, cost records, and general records.
Issues faculty, student and staff parking authorizations and issues related reports.
Monitors status of emergency communications systems to include video surveillance.
Sets up and organizes files and manuals and distributes as needed.
Prepares and manages general correspondence and reports.
Performs administrative support functions such as typing and editing forms, reports, memos and correspondence, making photocopies, scanning and managing phone calls.
Performs other job-related duties as assigned.