Campus Receptionist

SCI•Waco, TX

1d•Onsite

About The Position

The Campus Receptionist is responsible for operating the multiline telephone system, answering incoming calls, and directing callers to the appropriate personnel. This role involves creating a positive first impression for all visitors, managing messages, maintaining a clean and professional front area, and handling various administrative tasks. The receptionist will also be responsible for managing mail, faxes, taking payments, ordering office supplies, and representing the Institute professionally at all times. Regular, consistent, and on-time attendance is an essential function of the job.

Requirements

Certificate showing at least one year of completion from college or technical school; OR, 3-6 months of training and related work experience; OR, equivalent combination of education and experience.
Strong knowledge of computer systems including Microsoft Office Suite.
Experience using all industry-leading computers, printers, and fax machines.
Clear and succinct communication, both verbally and in writing with a diverse community, student population, and with team members and instructors at all levels of the company.
Ability to listen to and understand a wide range of issues from both students and Institute team members.
Strong interpersonal skills.
Strong verbal communication, written communication, listening, record keeping, and information management.
Ability to maintain a calm and friendly demeanor when instructing and assisting students.
Ability to prioritize, multi-task, perform well under pressure, meet deadlines, and work a flexible schedule.
Ability to work under minimal supervision and exhibit self-starter traits.
Ability to take initiative and use independent judgment within established guidelines.
Ability to successfully interface with office staff and instructors, students, and manager.
Ability to effectively analyze situations and perform conflict resolution.
Ability to coach and motivate students for goal achievement.
Ability to research, critically think about and analyze student records and policy for resolution.
Ability to maintain confidential information and abide by all Family Education Rights and Privacy Act (FERPA) rules and regulations.
Ability to collect, analyze, and interpret data in assigned teaching field to provide up-to-date instruction and information.
Highly organized and pay attention to detail.
Passionate belief in the value of our Education Programs.

Responsibilities

Operate the multiline telephone system, answer incoming calls, and direct callers to the appropriate personnel.
Create a positive first impression on all visitors by being the friendly, calm, and courteous greeter of students, customers, and vendors.
Retrieve messages from voice mail and forward them to the appropriate personnel.
Answer incoming telephone calls, determine the purpose of the calls, and forward them to the appropriate personnel or department.
Maintain a clean front area that is uncluttered and projects a professional image.
Take and deliver messages or transfer calls to voice mail when appropriate personnel are unavailable.
Create files, review prospective student documents for accuracy, make copies, and scan documents into the system.
Create and/or run reports as required.
Answer questions about the organization and provide callers with address, directions, and other information.
Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
Monitor all activity at the front door of the campus.
Maintain confidentiality of Institute information, specifically student data.
Manage and deliver outgoing mail and receive, sort, and route incoming mail.
Maintain and route publications, packages, and sign for items delivered by professional courier.
Maintain fax machines, assist users with sending and receiving faxes, send, retrieve, and route incoming and outgoing faxes.
Take payments for services and products.
Order, receive, and maintain office supplies.
Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Perform other clerical duties as needed, such as filing, photocopying, and collating.
Represent the Institute and all affiliated brands in the most professional and positive light at all times.
Perform other duties as required or assigned.