Campus Operations Specialist – LaPlata Campus

College of Southern Maryland•La Plata, MD

5d•Onsite

About The Position

Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. The individual in this position is a power user of the college’s scheduling software and is responsible for assignment of space for all meetings and events at the La Plata Campus. The Campus Operations Specialist is responsible for the planning and execution of successful external and internal events, under the framework of college values, policy and procedures. In addition, this position actively supports the activities of campus operations by seeking out efficiencies, contributing to positive and professional communication, and striving to ensure the delivery of a campus ready environment on a daily basis. The coordinator is a key resource on campus and is called to develop and maintain cooperative relationships with diverse range of internal and external stakeholders and works closely with other college campus operations team members. The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.

Requirements

Associates degree preferred or related work experience
Three years business office or professional experience
Basic computer applications knowledge to include Microsoft Office products
Familiarity with conference support technology such as Smart podiums, projectors, microphones, etc.
Excellent communication skills, verbal and written
Strong organizational skills with attention to detail
Must be able to work without close supervision
Ability to manage various college personnel and services
Must be willing to attain the highest level of customer satisfaction in working with the public
Ability to maintain a flexible schedule
Must have a valid driver’s license
Excellent computer and technology skills
Excellent oral, written, and interpersonal skills required
Strong organizational skills
Ability to work efficiently without close supervision
Ability to work well under pressure and multi-task
Ability to work well with diverse groups
Ability to maintain a flexible schedule

Nice To Haves

preferred Astra Scheduling software experience
College environment work experience preferred

Responsibilities

Exemplary customer service to all who communicate and visit campus
Responsible for maintaining up-to-date technical knowledge of the scheduling software program to effectively support the office.
Responsible for accurate data entry regarding event logistics
Responsible for creating the weekly Tie Down document and disseminating that to appropriate teams to support event set-ups and needs
Prepare and post directional signs as needed.
Prepare Daily Room signs for the campus as needed
Responsible for scheduling ticket system and triages all requests for events, classroom changes, and other scheduling needs and routes appropriately to other members of the Campus Operations team
Assist in the set-up and arrangement of facilities for a wide variety of functions (e.g. meetings, conferences, seminars, picnics, banquets, graduation or other special functions)
Assists the Operations and Maintenance staff as requested
Supports the campus security staff through general observation
Assists Public Safety in the evacuation of buildings during emergencies, such as hazardous weather, fire alarm activation and closure of the campus for any reason
Reports safety/security hazards to the appropriate personnel for remedial action
Communicates any issues or technical problems with the IT department and seeks to resolve those issues
Enters Help Desk tickets that cannot be handled over the phone into the Help Desk Management system ensuring that all appropriate information is taken from the user and entered into the system so that the service request can be completed quickly and efficiently
Provides basic level face-to-face end users training for the proper operation of computer, phone and audiovisual equipment for event management
Performs other related duties as assigned.