Campus Computer Technician - IDEA Victory (Immediate Opening)

IDEA Public Schools•Tampa, FL

3d•$20 - $25•Onsite

About The Position

The Campus Computer Technician facilitates Technology Operations requests and initiatives at assigned locations, serving as the on-site technology liaison between the Technology Operations department and campus staff. The role focuses on supporting and maintaining technology equipment, resolving campus technology issues, and contributing to district technology projects and campus initiatives, including trainings, registration, lab setups, inventory, and staff computer deployment. The technician provides technology expertise, solutions, and advice to campus partners and works closely with Assistant Principals of Operations to support instruction through highly functional campus technology. The role is accountable for timely helpdesk service and customer communication, campus technology readiness, information security and data privacy practices, and completion of campus operating projects. The technician coordinates with campus and central-office stakeholders, tracks project progress and risks, partners with helpdesk leadership on reporting, and collaborates with Assistant Principals of Operations, key stakeholders, and a Regional Lead Tech. IDEA Public Schools is a multi-state network of tuition-free Pre-K–12 public charter schools. The organization serves more than 80,000 students in 143 schools across Texas, Louisiana, Florida, and Ohio. This opening is identified as an immediate opening at IDEA Victory. The posting requires pre-employment drug testing for staff in Florida.

Requirements

High school diploma required.
Two years of technical support experience.
Knowledge of computer hardware and software applications.
Ability to analyze and resolve computer hardware and software problems.
Knowledge of technologies available for instructional settings.
Ability to repair computer and technology equipment.
Strong organizational, communication, and interpersonal skills.
Demonstrated mission focus, results orientation, problem-solving ability, communication, and commitment to continuous improvement.
Commitment to IDEA’s mission and to the belief that all students are capable of getting to and through college.
Ability to work with urgency and purpose, respond to feedback, work across silos, and build strong cross-departmental relationships.
Ability to thrive in a high-growth environment and adapt to ambiguity and change.
Professional conduct and behavior appropriate to serving as a model for colleagues and students.
Florida staff must undergo drug testing before starting in the role.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Complete 95% of helpdesk tickets within 48 hours, with 40% completed remotely.
Work with and report to the Assistant Principal of Operations (APO) on campus technology requests.
Communicate with clients within 24 hours about repairs.
Partner with the Helpdesk Manager on reporting to identify and track goals and trends.
Complete standard tickets on time and follow up with customers.
Encourage a helpdesk-creation culture on campus while maintaining strong customer service and support.
Offer technology quotes and solutions for assigned campuses.
Achieve 90% customer satisfaction on Zendesk ticket surveys.
Ensure each completed ticket is bookended with communication with the customer.
Educate end users after completing work to build knowledge and promote best practices.
Check back with customers to confirm reliability after service.
Ensure all schools are safe and operational one week before FDOS.
Outline and schedule major tasks and milestones to track progress at each site.
Coordinate with campus and central-office stakeholders to manage dependencies and support proper execution.
Escalate major and minor risks to relevant stakeholders.
Lead information security and privacy practices at campuses.
Build a strong security culture at each campus through risk management, education, and deterrence.
Practice and share best practices for proper technology use.
Initiate incident reporting with campus leadership and HQ personnel to manage security breaches.
Complete 100% of Campus Operating Projects on time based on the Campus Playbook.
Work with HQ and APOs to develop and communicate plans and status updates on monthly HQ projects, including inventory, cleanups, setups, maintenance, computer pickup, and BOY.
Manage time across tasks and projects and collaborate with APOs, key stakeholders, and the Regional Lead Tech.

Benefits

Hourly compensation ranging from $20.34 for 0 years of experience to $25.42.
Performance bonus based on team performance and goal attainment.
Comprehensive benefits plan covering most of the employee premium for the base medical plan and subsidizing most costs for a spouse/domestic partner and children.
Eligible staff may receive up to 8 weeks of paid family leave for the birth or adoption of a child, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of tuition paid toward a qualifying degree program, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health support, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability and life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.