Campus Computer Technician - IDEA Victory (Immediate Opening)

IDEA Public Schools•Tampa, FL

2d•Onsite

About The Position

The Campus Computer Technician facilitates Technology Operations requests and initiatives at assigned locations, serving as the on-site technology liaison between the Technology Operations department and campus staff. The role supports and maintains technology equipment, resolves campus technology issues, and contributes to district projects and campus initiatives such as training, registration, lab setups, inventory, and staff computer deployment. The technician provides technology expertise, solutions, and advice to campus partners and works with Assistant Principals of Operations to support instruction through reliable campus technology. The role focuses on timely helpdesk service, customer communication and satisfaction, campus readiness, information security and data privacy, and completing campus operating projects on schedule. The technician collaborates with campus and central-office stakeholders, Helpdesk leadership, Assistant Principals of Operations, and regional technology staff. The position is an immediate opening at IDEA Victory. Compensation is an hourly rate of $20.34 for 0 years of experience up to $25.42, and the role is eligible for a performance bonus based on team performance and goal attainment.

Requirements

High school diploma required.
Two years of technical support experience.
Knowledge of computer hardware and software applications.
Ability to analyze and resolve computer hardware and software problems.
Knowledge of technologies available for use in instructional settings.
Ability to repair computer and technology equipment.
Strong organizational, communication, and interpersonal skills.
Demonstrated competencies in mission focus, achieving results, problem solving, communication, and continuous improvement.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Facilitate Technology Operations requests and initiatives at assigned campuses and serve as the on-site technology liaison for campus staff.
Support and maintain technology equipment; assist with campus technology issues, trainings, registration, lab setups, inventory, and staff computer deployment.
Work with and report to the Assistant Principal of Operations on campus technology requests.
Complete standard helpdesk tickets on time, communicate with clients within 24 hours about repairs, and complete 95% of helpdesk tickets within 48 hours, with 40% completed remotely.
Partner with the Helpdesk manager on reporting to identify and track goals and trends.
Provide customer service and support, communicate with customers throughout ticket completion, educate end users after service, and check back to confirm reliability.
Offer technology quotes and solutions for assigned campuses and work toward 90% customer satisfaction on Zendesk ticket surveys.
Plan and schedule major tasks and milestones so all schools are safe and operational one week before the first day of school.
Coordinate with campus and central-office stakeholders, manage dependencies, and escalate major and minor risks to relevant parties.
Lead information security and privacy practices at campuses, build security awareness through risk management, education, and deterrence, and promote proper technology use.
Initiate incident reporting with campus leadership and headquarters personnel to manage security breaches.
Work with headquarters and Assistant Principals of Operations to develop and communicate plans and statuses for monthly projects, including inventory, cleanups, setups, maintenance, computer pickup, and beginning-of-year activities.
Complete 100% of Campus Operating Projects on time based on the Campus Playbook, managing time and collaborating with Assistant Principals of Operations, key stakeholders, and the Regional Lead Tech.

Benefits

Performance bonus based on team performance and goal attainment.
Comprehensive medical benefits, with the employer covering the majority of the employee premium for the base medical plan and subsidizing most costs for a spouse or domestic partner and children.
Paid family leave of up to 8 weeks for eligible staff, based on tenure and caregiver designation.
Tuition reimbursement of up to 50% of qualifying tuition costs, capped at $5,250 per year and subject to manager discretion and budget availability.
Employer-paid mental and behavioral health services, including five face-to-face counseling sessions per year, unlimited 24/7 telephonic counseling, and other work-life services.
Dental and vision plans.
Disability insurance.
Life insurance.
Parenting benefits.
Generous vacation time.
Referral bonuses.
Professional development.
Relocation allowance may be offered, if applicable.