Campus Community Business Office Director

Wingate Living•Needham, MA

About The Position

The Campus Community Business Office Director manages and supervises the human resources and business office functions at The Residences at Needham, an assisted living community, and One Wingate East, an independent living community in Needham, Massachusetts. The role interacts with employees, management, residents, and family members to support policy, administration, compliance, and internal and external customer service. Responsibilities span recruitment, employee retention and onboarding, HR administration, payroll and benefits systems, employee records and separations, invoice processing, resident billing, occupancy reporting, move-in support, rent payments and increases, and long-term care insurance billing. The position applies Wingate’s “5 Star” customer service approach and maintains communication with the Executive Director.

Requirements

Previous recruitment experience is required.
Knowledge of general human resources practices, including federal and state employment law.
Ability to maintain a high level of confidentiality, accuracy, and urgency.
Effective written, verbal, and presentation communication skills.
Advanced computer skills, including Microsoft Word and Excel.

Nice To Haves

Bachelor’s degree or equivalent experience.
Three to five years of human resources experience.
Knowledge of PowerPoint, applicant tracking systems, and ADP.

Responsibilities

Conduct recruitment using the applicant tracking system.
Coordinate and participate in interviewing, reference checking, pre-employment background screening, and preparation of offer letters.
Coordinate and participate in new-hire onboarding and orientation.
Advise management and employees on human resources policies and procedures.
Administer applicable systems, including ADP Payroll, Benefits, Learning Management, and Applicant Tracking.
Maintain employee files in accordance with regulatory and company standards.
Coordinate and prepare paperwork for employee separations, including unemployment claims and hearings.
Review invoices and submit them to accounts payable for administration.
Apply the company’s “5 Star” customer service approach in all aspects of the job.
Prepare census and occupancy reports.
Assist with resident move-ins, including sign-in, forms, and meetings with families.
Maintain ongoing communication with the Executive Director.
Ensure pertinent personal and financial information is accurately recorded.
Bill long-term care insurance.
Accept rent payments, track annual increases, and initiate those increases.
Generate accurate bills for residents, families, and responsible parties.
Demonstrate understanding of Wingate’s Collection Policy.