STUDENT - Campus Center Operations Staff

Ithaca College • Town of Ithaca, NY

9d • Onsite

About The Position

Campus Center Operations Staff run the Campus Center and provide services to the college community. The role covers the Information Desk, Recreation Center, event setup and breakdown, and Food Pantry. The Campus Center is open and staffed seven days a week for 15 hours per day, including during breaks and over the summer. Staff attend weekly meetings on Tuesdays at 12:00 p.m. and should be prepared to work frequent early mornings, late nights, and weekends across service areas.

At the Information Desk, staff provide customer service, answer calls and walk-up questions, share information about college schools, departments, resources, and the Ithaca community, and connect visitors with appropriate college resources. They also manage the Lost and Found by tagging, tracking, and retrieving items.

In the Recreation Center, staff oversee activities and help ensure equipment is used safely and appropriately. They supervise student visitors, provide customer service, and address behavior that violates policy or is inappropriate or unsafe.

Event setup shifts vary according to the Campus Center event schedule and take place throughout the week and on weekends. Staff are expected to take at least one or two setup shifts per week. Duties include setting up and striking event furniture and equipment, with knowledge of equipment storage, safe equipment use, and setup terms and styles.

Food Pantry duties include receiving deliveries, unpacking and storing food, restocking the pantry, assisting during open pantry hours, signing visitors into the client portal, training volunteers, and supporting marketing and public relations as needed. The hiring rate is $16 per hour. Preference is given to first-year and sophomore students and to students with greater schedule availability.

Requirements

• Ability to take direction and complete tasks independently.
• Positive attitude while performing challenging physical work.
• Enthusiasm for helping the college community, guests, and coworkers.
• Customer service, supervision, and people skills.
• Comfort addressing confrontational situations and behavior that may be inappropriate, unsafe, or against policy.
• Schedule flexibility and availability for frequent early mornings, late nights, and weekends.
• Availability to take a minimum of one or two event setup shifts each week.
• Thorough knowledge of event equipment storage, proper and safe equipment use, and setup terms and styles.
• Ability to attend weekly staff meetings on Tuesdays at 12:00 p.m.

Nice To Haves

• Preference is given to first-year and sophomore students.
• Preference is given to students with more availability in their schedules.
• Experience with customer service or setting up furniture for events is asked about in the application.

Responsibilities

• Provide customer service at the Information Desk and respond to phone and walk-up inquiries.
• Provide accurate information about college schools, departments, resources, and the Ithaca community, and connect people with college resources.
• Manage the campus Lost and Found, including tagging, tracking, and retrieving items.
• Oversee Recreation Center activities and ensure safe, appropriate use of equipment.
• Supervise and assist student visitors in the Recreation Center, addressing policy violations and unsafe or inappropriate behavior.
• Set up and strike event furniture and equipment, following safe-use practices and event setup requirements.
• Receive food deliveries, unpack and store food, and restock the Food Pantry.
• Assist with open pantry hours and sign visitors into the client portal.
• Train volunteers and assist with Food Pantry marketing and public relations as needed.
• Attend weekly staff meetings on Tuesdays at 12:00 p.m.
• Work across service areas, including frequent early mornings, late nights, and weekends.

Benefits

• Meaningful experiential learning opportunities that develop transferable skills.
• Opportunities to apply classroom knowledge in real-world professional settings and support personal and professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed