STUDENT - Campus Center Operations Staff

Ithaca College•Ithaca, NY

8d•Onsite

About The Position

Campus Center Operations Staff operate the Campus Center and provide services to the college community. Their work includes staffing the Information Desk, supervising the Recreation Center, setting up and striking event furniture and equipment, and supporting the Food Pantry. The Campus Center is staffed seven days a week for 15 hours per day, including breaks and summer. Staff attend weekly meetings on Tuesdays at 12:00 p.m. and should be prepared to work frequent early mornings, late nights, and weekends across service areas. At the Information Desk, staff provide customer service, answer calls and walk-up questions, share information about Ithaca College schools, departments, resources, and the Ithaca community, and connect people with appropriate college resources. They also manage Lost and Found items, including tagging, tracking, and retrieving them. In the Recreation Center, staff oversee activities and help ensure equipment is used safely and appropriately. They supervise student visitors, provide customer service, and address behavior that violates policies or may be inappropriate or unsafe. Set-up shifts vary according to Campus Center events and are scheduled throughout the week and weekend. Staff are expected to take at least one or two set-up shifts per week. This work involves knowing where equipment is stored, using it safely, and understanding set-up terms and styles. Food Pantry duties include receiving deliveries, unpacking and storing food, restocking the pantry, assisting during open pantry hours, signing visitors into the client portal, training volunteers, and helping with marketing and public relations as needed. The hiring rate is $16 per hour. Preference will be given to first-year and sophomore students and to students with greater schedule availability.

Requirements

Ability to take direction and complete tasks independently.
Positive attitude when performing challenging physical work.
Enthusiasm for helping the Ithaca College community, guests, and coworkers.
Customer-service skills and ability to work independently at the Information Desk.
Knowledge of Ithaca College schools and departments, college resources, and general Ithaca community information, or ability to look up information and connect people with resources.
Customer-service, supervision, and people skills in the Recreation Center.
Comfort addressing confrontation and behavior that is inappropriate, unsafe, or against policy.
Schedule flexibility for variable event set-up shifts throughout the week and weekend.
Thorough knowledge of equipment storage locations, proper and safe equipment use, and event set-up terms and styles.
Availability for frequent early mornings, late nights, and weekends.
Ability to attend weekly staff meetings on Tuesdays at 12:00 p.m.

Nice To Haves

First-year or sophomore student status; preference will be given to first-year and sophomore students.
Greater availability in the student's schedule.
Experience with customer service or setting up furniture for events is asked about in the application.

Responsibilities

Operate the Campus Center and provide services to the college community.
Staff the Information Desk, answer calls and walk-up questions, provide accurate information, and connect people with college resources.
Manage Lost and Found by tagging, tracking, and retrieving items, and assist with related tasks and projects.
Supervise Recreation Center activities and visitors, ensuring safe and appropriate use of equipment.
Address behavior that does not comply with policies or may be inappropriate or unsafe.
Set up and strike event furniture and equipment, using equipment safely and applying knowledge of storage locations and set-up styles.
Work at least one or two set-up shifts each week, with shifts assigned and reviewed at weekly meetings.
Support Food Pantry operations by receiving deliveries, storing and restocking food, and assisting during open pantry hours.
Sign pantry visitors into the client portal and train volunteers.
Assist with Food Pantry marketing and public relations as needed.
Attend weekly staff meetings on Tuesdays at 12:00 p.m.
Be prepared to work frequent early mornings, late nights, and weekends across service areas.