Campus & Career Services Assistant

Okanagan College • Penticton, BC

9d • CA$48,994 - CA$55,947 • Onsite

About The Position

When you join Okanagan College, you’re joining a team that’s transforming lives and communities. Every course you create, every student you support and every connection you build, it all matters. Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Requirements

• Graduation from a two-year post-secondary program in a related field is required.
• A minimum of one year of related job experience is required.
• Exceptional customer service and interpersonal skills
• Effective conflict resolution skills and ability to resolve sensitive issues
• Exceptional listening and professional communication skills, focused on tact and diplomacy
• Must possess excellent written and verbal communication skills
• Superior attention to detail and accuracy
• Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint, Teams and Outlook)
• Working knowledge and experience with student record systems, including the ability to generate and analyze complex database reports
• Able to interpret and operationalize policies and processes
• Demonstrated aptitude for learning and working with new systems, and changes in technology
• Demonstrated initiative, creative problem-solver with the ability to exercise good judgment

Responsibilities

• Interacts with community members, employers, renters, licensees, OC employees, prospective and current students and provides service information on Okanagan College campus and career services either by telephone, electronically or face-to-face.
• Responds promptly and accurately to inquiries, concerns and requests about campus and career services, including direction of requests and unresolved issues to designated resources.
• Makes appropriate referrals to the internal college community, external partners, and agencies as required.
• Engages with community members, employers, renters, licensees, OC employees, prospective and current students with respect, inclusion, and professionalism.
• Assesses data and documentation to verify, track, and correct required information for service-level, college, and provincial reports.
• Collects data and prepares statistical reports; prepares background information for program development and funding proposals; communicates with grant funding partners as needed.
• Assists prospective and registered students and other stakeholders in navigating the Okanagan College website with particular attention paid to the Career Hub webpages and apps.
• Advises community members, employers, renters, licensees, OC employees, prospective and current students on service information guidelines, processes, and requirements.
• Produces, prints, and distributes official Okanagan College and departmental documents and reports.
• Provides campus and career services including accepting and processing payments, (account adjustments (ie. refunds), internal and external room rentals, testing fees, and other fees).
• Completes and audits cashier sessions and prepares bank deposits.
• Liaises with various internal departments and external stakeholders.
• Provides a variety of administrative, office, and support services for the Community Engagement & Careers department services areas. Monitoring equipment and supplies, typing, photocopying, proofreading scanning, filing, sorting and distributing mail, coordinating courier services, maintaining departmental forms, updating SALTO cards, processing internal and external room rentals, etc.
• Reviews policies and monitors procedures and processes that support the efficiency and effectiveness of the Community Engagement & Careers department; recommends changes and improvements as needed; ensures that students, College employees and employers adhere to departmental policies and procedures.
• Process payment vouchers, journal entry transfers, invoices, honoraria, requests to purchase, and other related financial documents.
• Provides the Community Engagement & Careers department assistance in the creation and delivery of materials as appropriate, and the delivery of internal and external events.
• Assists in the coordination of a variety of external and internal student tests including the scheduling, invigilation, and supervision of internal and external testing (accommodated exams, entrance tests, exam invigilation).
• Provides campus services position backup as assigned.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree