Campus Ambassador

Arizona State University•Tempe, AZ

7d•Onsite

About The Position

Campus ambassadors greet, assist, and guide ASU customers as they move across campus. They provide a reliable, highly visible presence focused on service and safety for students, staff, faculty, and visitors. The position supports pedestrian safety and compliance in campus Walk Only Zones, answers university-related questions, and directs people to helpful resources. It is 100% outdoors, with employees exposed to heat, rain, and cold weather; most of the shift involves standing and walking. The role may require driving ASU-leased, owned, or rented vehicles and carts to various ASU locations. Applicants must be eligible to work in the United States; ASU will not sponsor this position. The position pays $20.00 per hour.

Requirements

High school diploma, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
Must be eligible to work in the United States; ASU will not sponsor this position.
A valid U.S. driver's license of the appropriate class and any required endorsements must be maintained throughout employment if driving is required.

Nice To Haves

Knowledge of customer service principles and practices, with an unwavering commitment to customer service.
High level of reliability and flexibility.
Ability to work autonomously and ask for help when needed.
Ability to establish and maintain effective relationships.
Ability to understand and resolve problems within the needed time frame.
Ability to communicate professionally and courteously with customers at all levels.
Ability to work effectively with groups of people within and outside the university.
Ability to work effectively in fast- or slow-paced environments.
Ability to use electronic equipment.
Ability to encourage changes in individual, institutional, and corporate behaviors to create a more sustainable environment.
Ability to lead by example in communicating, participating in, and encouraging support for the institution’s sustainability programs.

Responsibilities

Greet and acknowledge students, staff, visitors, and faculty warmly, introduce yourself, and maintain a professional appearance and manner of communication.
Communicate effectively and approachably, delivering high-quality service according to assigned guidelines and priorities.
Apply knowledge of policies and processes to educate and inform users.
Monitor and enforce restrictions on unauthorized wheels in the Walk Only Zone (WOZ), educating violators positively and non-combatively where possible.
Answer routine university-related questions, assist students, faculty, and staff, and direct them to helpful links.
Promote pedestrian safety and encourage cyclists and scooter users to comply with WOZ rules and change unsafe behaviors.
Perform routine checks of nearby buildings during slower periods, such as times between class changes.
Monitor activity around the assigned station in the Zone and adjust priorities as needed, including addressing customer conflicts.
Deploy and collect WOZ signage; help keep emergency access ways clear.
Observe and report damaged ASU property, including bollards, signs, and graffiti; perform minor cleaning and maintenance of WOZ signs and graphics.
Use a computer daily for attendance and timekeeping, and communicate verbally and in writing.
Staff special events and perform other duties as directed by the Program Manager.
Drive ASU-leased, owned, or rented vehicles and carts to ASU locations to perform work, as required.