Camping Team Lead

Bass Pro Shops•Edmonton, AB

1d•Onsite

About The Position

Reporting to the Retail Manager-Hardlines, the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department. This role involves providing supervision and leadership to team members, delegating tasks, fostering growth and development through training, and ensuring adherence to standard operating procedures. The Lead also performs administrative tasks, provides exceptional customer service, promotes company programs, maintains visual presentation standards, and resolves customer issues. They may also assist in other store areas as needed.

Requirements

Two or more years of supervisory experience in a sales or service environment is preferred
Open availability – this position will be required to work store opening and closing shifts, as well as on weekends
High school diploma or equivalent is preferred
Ability to evaluate customers’ needs and make recommendations based on needs
Ability to provide superior customer service and exceed customer’s expectations
Ability to use good judgment and logic
Experience in a related field or outdoor lifestyle
Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Responsibilities

Provide supervision and leadership to the team members of the department, in partnership with the manager
Delegate tasks and work assignment to team members by giving clear and concise direction, and follow up to ensure proper execution
Foster the growth and development of team members by training various standard operating procedures and processes
Ensure team members follow all standard operating procedures and systems processes, following up to provide correction and guidance when needed, and reporting violations to the manager
Perform administrative tasks related to their assigned department
Provide legendary customer service by identifying and evaluating customers’ needs, and making product recommendations based off this analysis
Promote company programs to team members and customers
Maintain visual presentation standards including in-store signage, merchandise recovering/front facing, restocking, remerchandising, dusting, and vacuuming sales floor as needed
Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope
Assist in other areas of the store when business needs dictate