Camp Office Support - Event Season
About The Position
Woodward PA, a world-class action sports destination and camp, is seeking a Camp Office Support team member to enhance the guest experience. This role involves engaging with parents, campers, and guests, solving problems, and providing essential information. The position will assist with follow-up for prospective guests to ensure they have the necessary information for their camp experience. The ideal candidate will work well both independently and as part of a team, possess strong multitasking abilities, meet deadlines, be detail-oriented, flexible, and have excellent communication skills. This role is crucial for delivering an unparalleled experience for both staff and guests. The Camp Office Support member should be knowledgeable in guest services and office procedures, and adaptable to business needs, contributing to a culture of consistency and excellence within the Guest Services department.
Requirements
- Customer Service Experience
- Working knowledge of Microsoft Suite
- Provide work related references upon request.
- Successful completion of all pre-hire background checks, including criminal history clearance through the Pennsylvania State Police (PATCH), child abuse clearance through the Department of Public Welfare, Motor Vehicle Record if required by position and federal background screening via FBI fingerprinting.
Nice To Haves
- High school degree or equivalent preferred
- Experience working in a camp environment is preferred.
Responsibilities
- Deliver exceptional phone support with professionalism, empathy, and a welcoming demeanor.
- Monitor and respond to official phone lines and email accounts in a timely and courteous manner.
- Assist parents and guests with online website navigation and account management.
- Provide clear and supportive communication to parents, highlighting the value of the camp experience and its benefits to families.
- Review and update registration details, including balances due, missing forms, transportation reservations, store account funds, and roommate requests.
- Manage the tracking, receipt, and distribution of camper and staff mail and packages.
- Support campers with both permanent and temporary arrivals and departures.
- Facilitate camper communication with families, including phone calls home.
- Offer compassionate guidance and solutions to guests facing challenges.
- Welcome guests by ensuring liability waivers are completed, issuing wristbands and room keys when applicable, and providing orientation and camp instructions.
- Build and maintain strong relationships with new and returning guests to enhance brand loyalty and retention, incorporating principles of diversity, equity, inclusion, and belonging.
- Represent Woodward positively in the community, tailoring each guest interaction to reflect the camp’s values.
- Communicate attentively with guests via phone and email, instilling confidence in the camp experience by addressing topics such as camper safety, housing, instruction group placement, parent programs, staff involvement, and registration benefits (e.g., deposits, flexible payments, discounts).
- Maintain accurate and up-to-date records in the CRM system, including notes and statuses on guest interactions and follow-ups.
- Ensure the camp office maintains a professional, clean, and welcoming environment.
- Partner with the Security team to monitor front gate access and uphold a safe environment.
- Assist with visitor and guest check-in procedures.
- Work collaboratively with all Woodward departments to support and deliver a seamless, memorable Woodward experience for every guest.
- Other duties as assigned.
Benefits
- 3 Meals Daily
- Employee Housing Available
- Access to world-class facilities
- Discounts on food, retail and gear
- Career Development and growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
