Camp Manager - Seasonal Summer 2027

Knightsbridge Capital Corporation•Greenough, MT

7d•Onsite

About The Position

Paws Up Montana is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential travelers from all over the world. It's a family owned and award-winning destination that truly inspires. The Camp Manager oversees glamping camp staff including food and beverage service, front office duties, inventory of all supplies, cleaning, and facilitating arrivals and departures all in an inspiring natural environment along the Blackfoot River!

Requirements

Candidates should have a strong luxury hospitality mindset, ideally with leadership experience in Food and Beverage and/or customer service in a hotel or restaurant.
Self-motivated, confident, good at multi-tasking and creating special connections, and who, above all, show impeccable work ethic.
A love of the outdoors and an adventurous spirit are crucial.
The desire to work as a team and go above and beyond is what makes our Resort so special.
High school diploma, GED or vocational training or job-related course work
Basic kitchen safety and cleaning knowledge
Ability to operate dishwashing machine
Knowledge of Luxury hospitality and service
Valid Alcohol Serve Safe License
Valid State Driver’s License with two years of driving experience
Expert knowledge of Maestro PMS, the Paws Up app, Microsoft Teams and all other Resort programs systems.

Nice To Haves

"Hands-on" leadership style, spending majority of time in camp leading by example.

Responsibilities

Primary point of contact for all camp staff questions, requests, and concerns.
Escalation point for all guest issues in camp.
Leads daily stand-up meeting reviewing arrivals, allergies, special occasions, and notes.
Facilitates weekly 1-on-1 meeting with various staff members.
Assigns staff strategically to greet arrivals and assists as needed.
Focus on being present in camp pavilion for arrivals and through dinner service to engage with guests and assist staff.
Creates weekly schedule based on guest numbers, ensuring appropriate coverage on all shifts.
Responsible for camp labor by staffing appropriately for business levels, ensuring all shifts are covered, and closing payroll daily.
Trains staff and upholds service standards in camp.
Provides immediate and constructive feedback to camp staff, with focus on positive work culture.
Point of contact for staff coaching and steps of discipline.
Greets guests and provides a welcome orientation acquainting them with their camp, hours of operation, and all amenities.
Provides directions and information about points of interest around the Resort.
Oversees meal service including setup, serving tables, bartending, bussing tables, cleanup, inventory, re-stocking, and dishwashing.
Works closely with butlers and camp chef to coordinate meal timing, guest count, special preparation, allergies, and special occasions.
Assists with recruiting, hiring, onboarding, training, and offboarding staff.
Monitors daily arrivals and ensures accommodations are prepared prior to check in.
Oversees our s’moreology experience for guests.
Completes daily checklist including but not limited to cleaning, stocking, inventory, inspecting tents, and prepping firewood.
Operates a company vehicle to transport staff, guests, and supplies around the resort.
Completes other tasks as assigned by Glamping Management.
Remains flexible with open availability to cover business needs of the Resort.
Assists with various housekeeping, maintenance, and transportation tasks.
Takes personal ownership of all guest feedback and requests.
Anticipates all guest needs and resolves any potential issues.
Maintains thorough knowledge of accommodations, special events, activities, package plans, and Resort facilities.
Completes other tasks as needed around the Resort.