Camp Manager & Operations Administrator

The Alaska Center•Anchorage, AK

2d•Hybrid

About The Position

The Camp Manager & Operations Administrator is a year-round leadership position that reports directly to the Camp Director and supports the administrative, operational, staffing, and communication systems of Trailside Discovery Camp. This position is a key professional liaison for families, seasonal staff, and internal program leadership. The role requires strong organization, follow-through, sound judgment, and the ability to manage many moving pieces at once. The Camp Manager & Operations Administrator supports the full camp cycle, including seasonal staff recruitment and onboarding, camper registration, family account management, parent communication, training logistics, compliance documentation, and day-to-day operational systems. During the summer season, this position serves as a member of the summer leadership team, with a primary focus on family communication, staff coordination support, administrative systems, camper information, and camp-wide logistics. When the Camp Director is unavailable, this position may serve as the point person for operational questions and immediate administrative needs. The Alaska Center Education Fund envisions a thriving, just, and sustainable Alaska for future generations. We engage and empower Alaskans of all ages to support clean air and water, a strong and resilient democracy, and a fair and equitable transition from an extractive economy to a regenerative economy. Trailside Discovery Camp is an environmental education program providing outdoor education opportunities to local Alaskans. Our primary focus is on 12-week summer camps currently held at three locations in Anchorage and one in Eagle River/Chugiak. Trailside also offers winter and spring programs and may expand through future out-of-school-time partnerships.

Requirements

Strong organizational skills and ability to manage multiple deadlines, records, communications, and seasonal priorities.
Professional communication skills and ability to work effectively with families, seasonal staff, applicants, vendors, and internal leadership.
Strong computer skills, including proficiency with standard office software such as Word, Excel, PowerPoint, shared drives, email, and database systems.
Ability to manage detailed administrative systems, including registrations, camper records, staff records, payments, schedules, forms, and follow-up tasks.
Ability to handle confidential camper, family, staff, and organizational information with care.
Ability to work independently, prioritize competing needs, and identify when issues need to be elevated.
Related experience in camp management, recreation, youth programming, human services, education, nonprofit administration, program operations, or a similar field.
Previous experience hiring, onboarding, scheduling, or coordinating staff.
Previous supervisory or team leadership experience.
Current First Aid and CPR certification, or ability to complete certification within six months.
Current, valid driver’s license and ability to drive camp vehicles, including 15-passenger vans and trailers, or willingness to complete training within six months.

Nice To Haves

Bachelor’s degree in a related field.
Minimum of two years of experience in camp, youth programming, recreation, education, or program operations.
Previous experience as a camp instructor or youth program staff member.
Experience using camp registration or camper database systems, such as CampBrain or UltraCamp.
Experience using staff databases like BambooHr

Responsibilities

Serve as a primary professional point of contact for camper families, including emails, phone calls, registration questions, account questions, and program inquiries.
Manage CampBrain registration systems, camper records, family accounts, payments, and related database information.
Ensure camper information is accurate, complete, organized, and available to appropriate staff before and during camp sessions.
Prepare and distribute operational documents, including attendance lists, medical lists, rosters, weekly reports, parent information, staff materials, and manuals.
Maintain organized administrative systems for records, forms, supplies, materials, and compliance documentation.
Support timely communication and follow-up between families, camp staff, site leads, and camp leadership.
Support evaluation processes for programming, camp staff, site directors, and family experience.
Support seasonal staff recruitment, including updating job descriptions, posting positions, attending hiring fairs, and assisting with applicant outreach.
Coordinate interview scheduling and participate in selected interviews, as appropriate.
Support hiring workflows by sending applicant and onboarding paperwork, tracking completion, and ensuring documents are submitted accurately and on time.
Maintain staffing records in BambooHR and other internal HR systems.
Help ensure seasonal staff complete required paperwork, background checks, onboarding steps, and training requirements before their start date.
Coordinate pre-camp staff training logistics, materials, schedules, and communication.
Support staff resource preparation for training and onboarding.
Assist with staffing coverage planning across multiple camp sites and programs.
Track staffing needs based on camper enrollment, program requirements, and site needs.
Support the Camp Director and summer leadership team with seasonal staff coordination, communication, and follow-up.
Support the Camp Director in maintaining safe, consistent, and age-appropriate camp programs that meet the needs and interests of Alaska’s youth.
Assist with documentation and systems related to licensing requirements, American Camp Association standards, internal policies, staff training, incident reporting, and camper needs.
Help ensure camp systems and expectations are implemented consistently across all locations.
Gather and organize feedback from youth, families, and staff to support program quality, safety, and improvement.
Monitor family accounts and support accurate tuition billing, payment tracking, account follow-up, and camper payment records.
Process or support invoices, expense reports, purchase documentation, and other financial records accurately and on time.
Support administrative tasks related to budget tracking, program data, grant reporting, organizational reporting, and financial documentation.
Provide program data and other information to support grant writing, grant reporting, fundraising activities, and organizational planning.
Assist the Development team with annual fundraising event preparation, auction support tasks, and other fundraising activities, as needed.
Support camp operations by helping track supplies, equipment, vehicles, facility reservations, facilities' needs, and related administrative systems.
Maintain vehicle-related records, including maintenance schedules, usage tracking, inspections, fuel records, and repair follow-up.
Coordinate with the Camp Director and appropriate staff to ensure operational needs are identified, documented, and addressed in a timely manner.