Call Taker

ADVANCED PEDIATRICS PLLC•Vienna, VA

5d•$19 - $33•Onsite

About The Position

Advanced Pediatrics is seeking an experienced Pediatric Telephone Triage Nurse to work in our growing pediatric practice, located in Vienna, VA. This is not a remote position. If you are a self-motivated nurse and love working with children and their parents, then we would love to talk to you. We are looking for long-term employees to become part of our work family. Minimum of 1 year pediatrics experience is required. Must be a bright and motivated applicant who has experience working with children. Must be courteous, self-motivated and able to use critical thinking, in a fast-paced environment. You must be proficient typing at least 30 WPM and able to learn our EHR system.

Requirements

Must have a RN or LPN License
Must speak clearly and be able to comprehend/communicate using medical terminology
Strong problem solving skills
Strong computer/EHR skills
Must be detail oriented and able to multi-task
Exceptional customer service skills
Professional attitude and appearance
Must be able to work at a fast and accurate pace
Must be able to work independently and with others as a team
Onsite triage in Vienna Virginia
Minimum of 1 year pediatrics experience is required.
Proficient typing at least 30 WPM

Nice To Haves

Medical office: 1 year (Preferred)
BLS Certification (Preferred)

Responsibilities

Monitors and responds to the nurse phone line.
Talks directly to patients on the telephone/computer and schedules appointments accordingly or directs them to emergency rooms (ERs), urgent care centers or offers home care advice.
Determines urgency of seeing the patient, based on brief assessment and on familiarity with a patient’s condition and history.
Uses written/computerized clinical decision making including algorithms that closely imitate provider logic and thought patterns, as guide.
Provides appropriate home health advice to patients and their parents if appointment is not recommended.
Ensures accurate notes of all contacts, correspondence and treatments are documented in the patients’ record via EHR.
Calls in prescription refills, initiates referrals and completes forms as needed for continuity of care.
Consults with providers as needed.
Acts, when designated, in “Ask a Nurse” capacity, handling routine information requests from patients, e.g., “Do I need a flu shot every year? When are you performing COVID testing?”
Serve as a clinical resource and professional role model for other nursing staff.
Prioritizes work tasks and services and completes tasks in a timely manner.
Provides patient education regarding disease processes, therapies, feeding and healthful behaviors.
Communicates appropriately and tactfully, with staff, consultants, patients, significant others, and the community.
Reduce conflict and increase patient satisfaction whenever possible through timely response to calls and tasks.
Participates in staff meetings, planning, in-service, and other meetings.
Additional duties as needed including helping clinical floor staff if needed for fill in.