911 Call Taker

Williamson County•Georgetown: 911 Tracy Chambers Ln, TX

4d•Onsite

About The Position

Responsible for answering, processing, and transferring emergency and non-emergency calls from multi-line phone systems. This role involves processing teletype information, completing in-house system computer searches, and maintaining a data entry log of all phone calls in the Computer Aided Dispatch (CAD) system. The position requires maintaining professionalism and confidentiality, staying proficient in all aspects of Emergency Communications, and maintaining licensing, certifications, and credentialing standards. The 911 Call Taker will inform their direct supervisor of concerns regarding work progress, barriers, and red flags, and coordinate with emergency service groups, state, and federal agencies as needed. They will attend meetings, conferences, workshops, and training sessions to stay current with best practices and new developments. Access to TCIC/NCIC/TLETS systems is required, and the employee must readily comply with departmental and county-wide policies and procedures. Special duties may be assigned.

Requirements

High school diploma or equivalent
Two (2) years of customer service experience; OR an equivalent combination of education and experience
Data entry and typing efficiency at a minimum of 35 wpm
Knowledge of modern office procedures and computer equipment
Must meet eligibility requirements to be granted systems access to TCIC/NCIC/TLETS systems per the CJIS Security Policy
Valid driver’s license
Texas Commission on Law Enforcement (TCOLE) Telecommunicator license (Required within ninety (90) days of employment)
Williamson County Emergency Communications (WCEC) credentialing in call taking (Required within ninety (90) days of employment)
Telecommunications Device for the Deaf (TDD) certification (Required within one (1) year of employment)
Texas Law Enforcement Telecommunications System (TLETS), Texas Crime Information Center (TCIC), and National Crime Information Center (NCIC) full access certifications (Required within one (1) year of employment)
Federal Emergency Management Agency (FEMA) Incident Command System (ICS) 100, 200, 700, 800 (Required within one (1) year of employment)
CPR/AED certification (Required within one (1) year of employment)
International Academy of Emergency Dispatch (IAED), Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) certifications (Required within one (1) year of employment)
Williamson County Emergency Communications (WCEC) credentialing in: call taking (Required within one (1) year of employment)

Nice To Haves

Currently licensed as Telecommunicator by TCOLE
Two (2) years of experience working in public safety as a 911 call taker
Additional certifications in law enforcement, fire, emergency medical services, communications, and/or emergency management
Bilingual (Spanish)

Responsibilities

Answers, processes, and transfers emergency and non-emergency calls from multi-line phone systems
Processes teletype information and complete in-house system computer searches
Maintains data entry log of all phone calls in Computer Aided Dispatch (CAD) system
Processes teletype (TLETS) information and complete in-house system computer searches
Maintains professionalism and confidentiality in all matters
Maintains proficiency in all aspects of Emergency Communications; maintains licensing, certifications, and credentialing standards
Informs direct supervisor of concerns regarding work progress, barriers, and red flags
Coordinates with all emergency service groups in the county and region; works with state and federal agencies as needed
Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on principles, practices, and new developments in assigned work areas
Obtains access to TCIC/NCIC/TLETS systems
Readily complies with departmental and county-wide policies and procedures
Performs special duties as assigned