Overnight Bilingual French Remote Call Centre Specialist - Ontario

TigerTel•Toronto, ON

10d•Remote

About The Position

Map Communications/TigerTel is seeking energetic, professional, and detailed-oriented individuals to join their team to fill overnight positions. They offer paid training, great ongoing support, and comprehensive health and dental benefits/RRSP upon completing probation. The company emphasizes that it is a place you can truly believe in, where your 100% effort directly drives success, and they are dedicated to supporting your long-term career goals. This role is ideal for a self-motivated night owl who thrives in an independent, fast-paced environment.

Requirements

Fully bilingual in French and English (fluent written and spoken).
Dedicated to working overnight shifts, including weekend availability.
1 year of Customer Service experience required.
Excellent grammar, spelling, and professional demeanor.
Windows-based computer proficiency.
Fast learner with strong typing skills (at least 35WPM).
Detail-oriented and capable of processing information logically.
Punctual with an exceptional attendance record and a true team-player mindset.
Secondary school/High School Diploma or equivalent.
Personal PC or Laptop running Windows 11 or above.
High-speed internet connected directly via Ethernet cable (Wi-Fi is not permitted for work).
Dedicated wired USB headset with a microphone.
A quiet, distraction-free room/office with a closed door to ensure privacy and confidentiality.

Nice To Haves

1 year of call centre experience preferred.

Responsibilities

Handle overnight calls from our clients (strictly an inbound service, not a telemarketing centre).
Professionally greet callers, provide details, and gather required information.
Relay and route critical messages to on-call personnel by prioritizing urgent and emergency calls.
Respond to customer requests professionally and accurately.