Bilingual Platinum Specialist (English/French)
Primerica•Mississauga, ON
•CA$50,000 - CA$65,000
About The Position
We are looking for a Bilingual Platinum Specialist to join our Platinum Call Centre. This posting reflects an existing vacancy within the organization.
Requirements
- University degree or equivalent of knowledge and skills acquired through related work experience in Insurance Industry
- Excellent verbal and written communication skills in English and French
- Ability to adapt to changes in procedures or policies, quickly and efficiently
- Recognized self-starter with the ability to take initiative and think outside the box
- Act as an Subject Matter Expert in all areas of Life Insurance Operations and PFSL
- Excellent problem solving/analysis skills
- Consistently excel in service expectations
- Ability to prioritize, strong attention to detail and ability to work under pressure
- Ability to adapt to changes in procedures or policies, quickly and efficiently
- Able to perform assigned tasks within the specified time frames and meet quality expectations
- Able to work with various key personnel and management in order to better serve our Top Leaders
- Must be proficient in MS Office (word, PowerPoint, excel)
Nice To Haves
- Experience in sales or business ownership an asset
Responsibilities
- Handle calls from our top Canadian leaders, providing them with specialized and expedited service to assist them in reducing administrative burdens
- Handle inquiries and provide support to our Leaders in all aspects of Life Operations: Life Policies, Commissions, Licensing and PFSL
- Work closely with management identifying opportunities for improvement and making recommendations to improve the Field’s overall experience with the Home Office
- Ensure quality service is being provided which includes resolve inquiries without further need for follow up; should follow up be required, they will maintain ownership of the issue and see it through completion
- Proactive in reviewing our leaders’ statistics and helping them stay focused on company targets
- Responsible to develop and maintain relationships with Top Producer Members
- Prepare and analyze business statistics
- Remain current on the ongoing changes made to all policies and procedures
- Responsible for protecting the company’s authority to do business by complying with legal and ethical standards, policies and procedures
- Miscellaneous duties as may be required
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
