Call Centre Operator

Saskatchewan Crop Insurance Corporation (SCIC)•Melville, SK

1d•CA$25 - CA$30

About The Position

This position is available till June 2027. The Call Centre Operator reports to the Team Manager, Call Centre and is responsible for providing excellent frontline customer service and answering producer questions using response guidelines in a courteous, respectful, professional and confidential manner. This position also works closely with the data assessment and verification staff to resolve inquiries from staff and customers.

Requirements

Grade 12 diploma, supplemented with a relevant business course and extensive related clerical experience.
Basic farm/agricultural knowledge.
Knowledge and experience with computer applications, specifically databases, Microsoft Word, Excel and Outlook.
A criminal record check is required.
Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.

Responsibilities

Provide AgriStability program information and offer assistance on program issues or options in response to inquiries made through the call center.
Provide a high level of customer service and assist in the resolution of customer complaints.
Answer any inquiries made on a daily basis, either by phone, mail, or e-mail, from various head office departments.
Miscellaneous administrative duties including correspondence, reports, batching, data entry, mail, filing, supply need identification and requisition, etc.
Processing incoming fax and Kofax imaging documents.
Follow-up with customers as required.
Assist with training other users on the call center policies and procedures.
Assist other workflows as required.
Provide suggestions for call center improvements.
Assist the Team Manager, Call Centre with the development and maintenance of the Call Centre user procedure manual.