Call Centre Operations - Account Service Representative

Accerta • Toronto, ON

5d • CA$46,501 - CA$50,780 • Hybrid

About The Position

Accerta is seeking a fixed term (6 months) Account Service Representative who will play a key role in maintaining strong customer relationships by delivering exemplary service to all stakeholders. In this role, the successful candidate will support account service operations and assist with Dental Plan Design activities. The position also involves entering and adjudicating applications and claims in accordance with departmental policies and procedures, while ensuring accuracy, efficiency, and high service standards across all account service functions.

Requirements

• Minimum 1 to 2 years dental benefit industry experience
• Secondary Diploma or equivalent required
• Certified Dental Assistant, Registered Dental Hygienist, or equivalent
• The ability to process a high volume of work items in a fast-paced environment accurately and efficiently
• Strong oral and written communication skills
• Logic and analytical skills to solve problems
• Ability to cope with pressure and deadlines
• Strong computer skills and proficiency with Microsoft Office including Word, Excel, Teams, and PowerPoint
• Accurate data processing ability and knowledge of dental procedures code
• The ability to adapt to changing technology, clients, and processes.
• The ability to adapt to changing technology, clients, and processes.
• Strong, clear, and concise written and verbal communication skills.
• Interpersonal and communication skills to work effectively with all levels of staff.

Responsibilities

• Enter and adjudicate applications, claims, and predeterminations.
• Contact external parties to obtain additional or missing information
• Process corrections for various work items
• Maintain eligibility database where necessary
• Maintain and protect the confidentiality and privacy of all information.
• Maintain a high level of accuracy in all transactions.
• Assist with the adjudication system testing to ensure the accurate payment of dental claims and predeterminations
• Other duties as assigned

Benefits

• Group Benefits: Contract employee plan coverage begins on the employee's first day.
• Growth Opportunities: In a company that promotes from within.
• Employee Referral Reward: Employees can earn a $1,500 reward for successful referrals of other employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED