Service Centre Customer Service Representative

Bureau Veritas • St. John's, NL

2d • Onsite

About The Position

Bureau Veritas is a global leader in testing, inspection, and certification (TIC) services, operating across various industries to help clients manage risk, enhance performance, and ensure compliance with quality, health and safety, environmental, and social responsibility standards. As an accredited certification body, Bureau Veritas attests that management systems, services, and personnel comply with specific standards, facilitating market access and enhancing brand reputation. We offer tailored services across multiple sectors, including Buildings and Infrastructure, Agri-Food, Automotive and Transport, Marine and Offshore, and Power and Utilities. Our services include laboratory and on-site analyses to verify that products and commodities meet required properties, standards, and regulations and on-site evaluations to ensure that products, services, assets, and installations are manufactured or operating as intended, thereby controlling quality and verifying compliance with regulatory requirements. Bureau Veritas is a “Business to Business to Society” company aiming to foster trust among businesses, public authorities, and consumers. We integrate sustainability into our core strategy, offering services that help clients navigate challenges related to safety, environmental protection, social responsibility, and product or service quality throughout the supply chain.

Requirements

• Customer-focused communication. You are comfortable interacting with clients in person and over the phone. You communicate professionally, remain positive under pressure, and possess strong verbal and written communication skills.
• Attention to detail. You understand the importance of accuracy and take pride in following procedures, maintaining records, and ensuring work is completed correctly the first time.
• Physical capability. You are comfortable standing for most of the workday, moving throughout the facility, and lifting up to 50 pounds as required.
• Adaptability and initiative. You thrive in a fast-paced environment where priorities can change. You are proactive, dependable, able to manage multiple priorities, and willing to step in wherever support is needed.
• Technical aptitude. You are comfortable learning new systems and using technology, including Microsoft Outlook, Teams, Excel, shipping software, and proprietary systems.
• High School Diploma or equivalent.

Nice To Haves

• Experience in customer service, shipping, logistics, warehousing, retail, hospitality, or laboratory environments is considered an asset.

Responsibilities

• Manage client samples and shipments. You will receive incoming environmental samples, verify documentation, log information into Bureau Veritas systems, and prepare shipments for transportation to our laboratories. You will ensure samples are packed correctly, protected from damage, and shipped within required timelines.
• Deliver exceptional customer service. You will greet clients visiting the service centre, answer incoming calls, respond to inquiries, and provide timely updates regarding sample shipments and bottle orders.
• Coordinate bottle orders and inventory. You will prepare and ship bottle orders to clients across Newfoundland and Labrador, ensuring orders are accurate and delivered within required timeframes. You will also monitor inventory levels and help maintain operational readiness.
• Support quality and compliance. You will follow established quality, safety, and operating procedures while maintaining accurate records and ensuring all samples meet handling and documentation requirements.
• Collaborate with internal teams. You will work closely with supervisors, laboratory personnel, customer service teams, and business development colleagues to ensure a seamless client experience.

Benefits

• Meaningful work. Every sample you receive, prepare, and ship supports environmental testing that helps protect communities, natural resources, and public health. You will play a critical role in ensuring clients receive accurate and timely testing services.
• Stability and consistency. This is a full-time, Monday-to-Friday role with regular daytime hours. While the work is busy and fast-paced, it offers predictable scheduling and the ability to leave work at work at the end of the day.
• Learn and grow. You will gain experience in customer service, logistics, shipping coordination, and laboratory operations while working with industry-leading systems and processes. Over time, opportunities may exist to grow into broader customer service or commercial roles within Bureau Veritas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED