Associate - Customer Service Centre

Great Eastern•SG, GE PLQ, GA

3d•Onsite

About The Position

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre. This role involves managing customer queries and requests related to life and general insurance policies, ensuring timely resolution of issues, and providing excellent customer service. The position also requires assessing and managing appeals, feedbacks, and complaints, while maintaining awareness of regulatory compliance and risk management. The role may involve rotation among different Service Centres and undertaking ad-hoc duties or projects as assigned.

Requirements

GCE ‘A’/ Diploma/ Degree holder from recognized institution
Fresh Diploma & Degree holders are welcome to apply
A team player with good writing, interpersonal and communication skills
Applicant must be comfortable to work in Frontline Environment
Meticulous and detail-oriented
Possesses good written and verbal communication skills
Proficient in MS Office applications Excel and Word
Work independently as well as in a team
Able to adapt in a fast-paced environment

Nice To Haves

Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous

Responsibilities

Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time
Ensure unresolved issues over the counter are promptly followed up within stipulated time
Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
Provide excellent customer service experience
Manage customer feedbacks/complaints with a good closure within the operational turnaround time
Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
Highlight any potential concerns/risks and proactively shares best risk management practices
Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre
May be rotated amongst the different Service Centres
Undertake projects or other responsibilities as assigned