Call Centre Billing Representative

Recrute Action • Markham, ON

3d • Hybrid

About The Position

Build valuable experience within the insurance industry while supporting customers and internal stakeholders through efficient billing services. Work in a dynamic environment where communication, teamwork, and customer satisfaction are at the core of everyday activities.

Requirements

• 1 to 2 years of experience in a contact centre environment, preferably within the insurance or banking industry.
• Professional telephone and email communication skills and etiquette.
• Proficiency with word processing applications, Microsoft Excel, web-based programs, and Windows applications.
• Ability to multitask in a fast-paced environment.
• Ability to adapt quickly to changing circumstances.
• Strong communication and interpersonal skills with a clear and supportive approach.
• Ability to analyze and resolve customer concerns through effective problem-solving.

Nice To Haves

• Experience within the insurance industry.

Responsibilities

• Handle approximately 50 inbound calls per day related to billing inquiries.
• Provide customer service to Licensed Insurance Advisors, Contact Centre staff, Insurance Branch staff, and customers.
• Investigate and resolve billing discrepancies in collaboration with insurance partners and underwriters.
• Act as a company ambassador while supporting inbound billing inquiries.
• Communicate clearly, effectively, and empathetically with customers by phone and email to resolve issues.
• Interpret and identify customer needs and respond appropriately and professionally.
• Gather relevant information systematically to provide a seamless customer experience.
• Take ownership of customer relationships through service and commitment to follow through on inquiries.

Benefits

• Hourly salary of $19.56.
• 5-month contract.
• Full-time position, 37.5 hours per week with rotating shifts.
• Monday to Friday between 8:00 am and 8:00 pm, and Saturday between 8:30 am and 4:30 pm, including evenings and weekends as scheduled.
• Hybrid schedule requiring 3 days per week in the Markham office, subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed